I have been trying to cancel my pik tv and security camera as the promotions on these products ran out and my monthly bill jumped 50%. I called Telus, after getting no where with the automated helper I asked to be connected to an agent. I was prompte...
I ordered a 3Gb fiber plan last week and was told I’d receive an email with plan details. I didn’t. After following up, I learned the agent had misspelled my email, and since emails are system-generated, I couldn’t receive it again. When placing my o...
How can a company that says it is a Communications Network have such awful communications record? They ask for your number to call you back if they disconnect, and then they disconnect and never call you back.This company has the worst customer servi...
After being provided inaccurate information about the Telus Bring it Back plan, Telus filed missed payments and amounts past due to the credit bureau. My credit score has dropped significantly as a result. After over 15 cumulative hours spent on the ...
I ordered the Telus Calendar in November 2024, still nothing! I realize there was a postal strike but that was resolved weeks ago! Please provide a status update.
In the past 4-5 months every since my initial contract with Telus expired and I have re-negotiated my new agreement. I had to reach out to telus every single month because they keep sending me a different bill amount other than the agreement. I have ...
I haven't updated my account information, but I'm getting this message:Your TELUS Rewards account information is being updated.You recently updated your contact information that is connected to your TELUS Rewards account. This information update is s...
9 pm Alberta time and I go to redeem some Rewards for a gift card. My balance is zero. Pardon? So down the rabbit hole I go and find out Telus is wiping out everyone's reward points balance effective today. OK fine that's on me for not reading my bil...
I sent out my equipment as I cancelled my account at Telus. Equipment was mailed right after the recent Canada Post strike and after 6 weeks, I am told it hasn't arrived yet and have a fee to pay... Anyone in the same situation?
I switched from shaw to telus at the end of 2024. they came to my condo and hard sold me on a new fibre optic service. the price was too good. in the switching over and install i was assured telus would cancel my shaw services and re imburse me for t...
