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Forum discussion about TELUS Home Services plans and accounts.
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Resolved! Where is my Telus 2025 Calendar?

I ordered the calendar in early November, it still has not arrived. I realize we had a postal strike, but that ended several weeks ago. Status update please.

Home security fiasco

hello all.....anyone have success in actually returning equipment once you terminate their ridiculous contract? I was on hold for 2 hours, and requested to speak to a manager. From there I spent another 20 mins on hold before the call was dropped. No...

TroyL by • Neighbour
  • 117 Views
  • 3 replies
  • 0 kudos

Unable to reset my Telus account

I am having an issue (along with other users who have reported in this forum) of not able to reset my password for my Telus account. I can get an email from Telus to login with a link with the same email address thats assigned to my account, but if I...

JoeW by • Neighbour
  • 108 Views
  • 1 replies
  • 0 kudos

Terrible Service - Telus Not Taking Accountability

To start off the story, Telus had installed a Fiber Optic service line to my house a year or two ago. I did not have Telus service at the time, but they did the install regardless. I had an issue with the line hanging low, and had the technicians com...

RRB by • Neighbour
  • 224 Views
  • 1 replies
  • 0 kudos

Trouble with account - pricing adjustment & added service

I've been trying to switch to Telus home internet and tv since October24. They finally were able to come to my house Jan 2nd (after 4 previous home visits since Oct24 failing to perform service) and get the service set up. That evening I received an ...

MJ172 by • Neighbour
  • 243 Views
  • 5 replies
  • 0 kudos

How to cancel TELUS services and return equipment?

Hi, moral of the story is I'm moving - my new address doesnt have fiber as an option... so I need to cancel my service. Working in IT, I genuinely need the fiber connection, not copper. I've spent 9 hours on the phone the last 2 days with these... "r...

All services poor quality

Ever since I have upgrade to fibre optics with Telus the services have been very poor. I have replaced PVR boxes several times. The home security door had to be replaced less than a year later and makes a static sound when the doorbell rings and some...

JoKA by • Neighbour
  • 192 Views
  • 3 replies
  • 0 kudos

lack of diligence on Telus

Yesterday I transferred my mother's account to my name. All went fine and I was to get emails with the new account info. The emails never came and now I am stuck not knowing my account info. And calling to speak to an agent is not working as the bot ...

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