My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Hired for Telus AI Community but can't access OneLogin

I was hired for the position of US Rater (part of the Telus AI Community). While I can log in to the "Candidate Home", through which I submitted my I-9 and accepted all the pre employment documents, I cannot log into OneLogin. It appears an account w...

jzjac515 by Just Moved In
  • 2 replies
  • 0 kudos

Stopping billings for services canceled in July

Cannot believe this but I have again received a billing for home services in a homecwe moved out of July 30th. Tired of calling service personnel only to achieve nothing! I want to stop these billings and recoup payments made by autopay for August an...

mmtrembl by Just Moved In
  • 4 replies
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Canceled services in July. Still being billef

I actually am gobsmacked. We moved out of our home and canceled services July 30th. I have spoken to customer service several times and am STILL BEING BILLED for services. Unfortunately I paid for a couple of months so am also owed $$. I am tired of ...

mmtrembl by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Viewing Call Control on my account

I cannot view the Call Control information on my account. The message on the page reads: Looks like something went wrong. Please try again later. It's been two weeks since I've been trying to access the Call Control information.

QC_hill by Neighbour
  • 3 replies
  • 0 kudos

Aggressive upsell calls

Last week I got a call on behalf of Telus to sell me on some kind of online privacy/security protection service. I listened to the salesman's pitch, then told him I didn't feel I needed the product and wasn't interested. He absolutely wouldn't take n...

spires by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Cancelled Service

Hi,Cancelled Telus three weeks ago. Have no confirmation email and was not sent any information on how to return my equipment. But right away my Telus app has no linked equipment.

RayJay83 by Just Moved In
  • 1 replies
  • 0 kudos