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DandJ
Friendly Neighbour
Joined 11 months ago
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Re: Telus Reward Point Expiry
It sure would be nice for them to apply their approach unilaterally to everyone rather than picking and choosing. I am still waiting to be contacted but crickets.... Had a $100 credit applied but that is a far cry to compensate me for the points I lost.4.6KViews1like0CommentsRe: Telus Reward Point Expiry
As per my comments above, it is beyond ridiculous that I have had to make multiple phone calls in the last three months to get the terms and service that we as loyal customers should be entitled to. The runaround that I got on the phone yesterday when Telus phoned me is brutal. In summary, I was able to spend about 200 of my Reward points on products but not without a lot of frustrations, terms and limits as to how I could use them. I managed to get a $100 bill credit yesterday which is a far cry from the hundreds of points that I lost during this fiasco. Having Telus at my home (internet, TV and phone) and again at my condo (all three services with Internet and TV with a third party subcontracted party through Telus I am also fed up. We have more options today as to how we consume content an other options for internet despite the big three monopolizing what is available. Call who every you want Telus but everyone knows that you do not have a consistent approach for your customer base and will lose customers. We are considering going to another provider after over 20 years of loyalty.4.3KViews2likes0CommentsRe: Telus Reward Point Expiry
It is awesome that you managed to be successful. I had a phone call from Telus yesterday at an inconvenient time when I was at work where they wanted me to have other members of my family switch over to Telus Mobility for what seemed to be a reasonable deal but they opened up the conversation with are you happy with your services, and at that time I mentioned the loss of my Rewards points as being a source of frustration. Their response was to refer me to home services, and after waiting on hold for a call they made to me, I communicated my displeasure and was promptly told that all customers were informed (in a very discreet way might I add) that the Rewards were to expire and there was nothing he could do to compensate me for the 600 ish points that I had lost. At that time I indicated what I am growing tired of having to call Telus every three months or so to negotiate with them for what they should be offering their loyal customers anyways. It is only after being bombarded with texts and phone calls from Telus about their deals on Pure Fibre internet at a much lower rate that I had signed a contract for that I was able to get my monthly bill lower. After becoming impatient with who I was talking to he finally decided that he could give me $100 off my next bill for being a loyal customer which still does not compensate me for the other points that I had lost. I did upon finding out that the Rewards were expiring days before this was supposed to happen, managed to log on and spend about 200 points but not without a lot of frustration finding some products had been sold out, or there were restrictions on how many points you could redeem on a single product in a certain time frame.4.4KViews2likes0CommentsRe: Telus Reward Point Expiry
What is problematic with finding out as well at the very last minute is that you can only redeem your awards once in a certain time period. So on January 29th when I found this out, I figured no problem, I will redeem my rewards for a store where I regularly frequent like Home Depot. One can only redeem one e-gift card per 24 hour period. So now I find myself searching around to buy different cards with my large accumulation of points. What a waste of my time and energy. Brutal! It is bad enough that I have to call every three months or so to barter with a customer service representative to broker a better deal on my contract. If you are offering services for a lower price like high Pure Fibre whatever gig, as I have been recently being texted as a promotion for a lower price than I already pay for what I have, it should not be a 30 minute phone call to apply these savings to my existing contract and a lot of vague semantics over the phone. With the huge variety of streaming services and other options for people to get content, a lot of people are going to throw their hands up in the air with Telus after being loyal customers for decades. Do better Telus!6.3KViews3likes0Comments