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PG2
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Joined 11 months ago
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Re: Telus Reward Point Expiry
Here on the Neighbourhood I addressed Telus support team ( same as i am writing this email) and asked if it is possible to have at least a portion of my erased points applied towards the upcoming bill amount, next day i got a reply- private email. Also, in MyTelus app, in my" messages" I asked the same question... again, next day they replied that they credited my account $105, and that's it; 2 days later Telus auto debited my bank account the total of Feb.statement less $105 (i am on pre-authorized payments plan). Good luck !4.3KViews1like1CommentRe: Telus Reward Point Expiry
Yes, credit to your bill is possible. Out of my $200 worth of Telus reward points that they erased i have received a $105 credit towards my most recent bill, at least something....I just posted a request to Telus customer service on the Neighbourhood Plan ( no phone calls to them), and received an email advising of the credit granted.4.4KViews0likes4CommentsRe: Telus Reward Point Expiry
I have a question for Telus support team - is there any way whatsoever to recover at least a portion of the expired points that can be applied against my upcoming Telus bill, it would help a lot with my present financial squeeze and restore some faith and trust in Telus which has for years has been a sole provider for all my tv/internet/phone needs.5.7KViews1like11CommentsRe: Telus Reward Point Expiry
It's sooooo unbelievably unfair on Telus part, outrageous is an understatement, I heard people want to present this on national TV. I lost around $200 worth of points as I was stupid enough to be persuaded by Telus to switch to paperless statements and pre-authorized payments. Had I not done it I'd have had a chance to see the points expiration message (still not so sure as it was concealed in a fine print at the bottom of the page). With a paperless statements I don't even bother to log to my telus account as long as the monthly charges are the same. The cancellation of earned points is significant enough to warrant notifying all "valuable" customers, as Telus call us, in a more pronounced and visible way. But when it comes to inflating their profits even more, they bombard me with their emails trying to hook me up to their security system...I was even inclined to do that, but now, after what they did with my points.....forget it!!! Question arises - what happened to my expired points, who used them up and for what ?5.7KViews1like1Comment