My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Missing Rewards Points

I never received any points for September 2024. I have the points for August and October. Wondering who I contact to have the issue resolved?

Lies

I have spent up to 6 hours on the phone with Telus reps with the last one on November 29 where I was promised by both reps I spoke to that I would get all my money back that they overcharged and my bill would not be more than 190.00 both lied I have ...

My Telus Experience

I recently signed up with Telus for security and mobility services, and I have to say that my experience so far has been terrible. Security services:I was a Vivint customer. Telus told me there were no technicians in my area to repair an issue so I h...

Total confusion with Telus

Because I got a bounceback that the Telus Support mailbox was full when I tried to email, I'm putting this here in the hopes someone will see it: My mother moved down from the Shuswap to Chilliwack, BC in at the end of September. Before she left, she...

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3 1/2 hours on the phone with Telus! Terrible service!

I had to renew my home Internet and TV service today. What was supposed to be a simple request turned into a 3.5 hour marathon on the phone. I spoke with 2 representatives who quoted me two different prices. The 2nd representative insisted the first ...

Jdale by Neighbour
  • 280 Views
  • 1 replies
  • 1 kudos

MyTelus

Dear Telus,If you read this, you should know that two-factor sign in on MyTelus is not working on a desktop at this time. Verification code takes 5 minutes or more to come through. Type in, hit submit and .... nothing.Better have some one check this ...

AshF by Neighbour
  • 233 Views
  • 1 replies
  • 0 kudos

Trial Period for New Internet Plan

My 2 year internet (cable) service contract with Telus ended in mid Nov, so I called Telus and entered into a new 2 year internet (pure fiber) contract (with a faster speed interest). 10 days later, I would like to cancel the new contract and I am in...

Franklee by Neighbour
  • 468 Views
  • 3 replies
  • 0 kudos