My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Terrible Service - Telus Not Taking Accountability

To start off the story, Telus had installed a Fiber Optic service line to my house a year or two ago. I did not have Telus service at the time, but they did the install regardless. I had an issue with the line hanging low, and had the technicians com...

RRB by Neighbour
  • 309 Views
  • 1 replies
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Trouble with account - pricing adjustment & added service

I've been trying to switch to Telus home internet and tv since October24. They finally were able to come to my house Jan 2nd (after 4 previous home visits since Oct24 failing to perform service) and get the service set up. That evening I received an ...

MJ172 by Neighbour
  • 358 Views
  • 5 replies
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How to cancel TELUS services and return equipment?

Hi, moral of the story is I'm moving - my new address doesnt have fiber as an option... so I need to cancel my service. Working in IT, I genuinely need the fiber connection, not copper. I've spent 9 hours on the phone the last 2 days with these... "r...

All services poor quality

Ever since I have upgrade to fibre optics with Telus the services have been very poor. I have replaced PVR boxes several times. The home security door had to be replaced less than a year later and makes a static sound when the doorbell rings and some...

JoKA by Neighbour
  • 272 Views
  • 3 replies
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lack of diligence on Telus

Yesterday I transferred my mother's account to my name. All went fine and I was to get emails with the new account info. The emails never came and now I am stuck not knowing my account info. And calling to speak to an agent is not working as the bot ...

Two phone numbers add member user

Hi. I have two phone numbers on my TELUS home account. How do I add a user member? Specifically so they can call Telus support if they have a problem with their line.

Tlodge28 by Neighbour
  • 160 Views
  • 1 replies
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So frustrated

I’ve cancelled my home services, which was an absolute ordeal leading up to me deciding to cancel and trying to cancel. Impossible to talk to anyone and/or email anyone, the automated services are useless….anyway, my problem now is; I’ve returned my ...

Home services change

Telus called on Oct 21 offered a bundled plan to switch from Shaw to telus said they would cancel shaw for us. Telus hooked us up on Nov 8 and they never canceled shaw until Dec 12 , on the hook for a shaw bill that was late in the mail from canada p...

Baraduel by Neighbour
  • 193 Views
  • 1 replies
  • 0 kudos