Has anyone else been billed a hefty bill after canceling their home services?! I am having issues with my home service bill after canceling my services due to moving. I opened up my account to check my mobility bill and to my surprise I am getting bi...
Does anyone know how you cancel your account? My wife and I moved on Sept 23, and were supposed to have our service come with us. Instal was delayed twice, on sept 25 we were informed no install was forthcoming until Oct. 15. Long story short we had ...
Updated my telus services on November 3rd, had to call back two more times as I was being charged DOUBLE the amount. NOW I look at my new contract and I am being charged for SmartWear - I did not ask for this and I do NOT want this. I am tired of spe...
I'm so annoyed that Telus are an internet provider but don't offer online solutions. I have to wait an hour to speak to a customer service person to then wait another 30 mins to speak to a 'specialist service'. People have jobs and lives and it's so ...
Looking at my rewards account there is something about an anniversary spin with zero points. I'm assuming that there isn't an anniversary bonus anymore.
I am a telus home internet and security customer since Nov 2021. In June/July 2022 optic fibre was damaged they sent multiple techs out and told me sorry we cant do anything as its a third party that fixes it . They came in August 2022 i did the cons...
I need to get bills that are older than 18 months. But, I was surprised to find out that Telus only allows to get digital bills for the past 18 months. I need a couple of more months. I called customer service, and they informed me that I would need ...
We recently moved homes in Calgary and have been experiencing issues with Telus home phone, internet, Optik TV and security. One month into the process, only our home phone issues have been resolved. I cannot count the number of hours I have spent on...
Has anyone else experienced being ripped off by TELUS?My 24 month contract was up for renewal in November. I called mid October to renew so I wasn’t charged extra… my bill came and it went from $130-$275!! They said it went off contract.Two years pri...
I just got telus home services. When I try to link my account in the app it's says I already have an account linked. But I don't. Please help!!
