To start off the story, Telus had installed a Fiber Optic service line to my house a year or two ago. I did not have Telus service at the time, but they did the install regardless. I had an issue with the line hanging low, and had the technicians com...
I've been trying to switch to Telus home internet and tv since October24. They finally were able to come to my house Jan 2nd (after 4 previous home visits since Oct24 failing to perform service) and get the service set up. That evening I received an ...
Hi, moral of the story is I'm moving - my new address doesnt have fiber as an option... so I need to cancel my service. Working in IT, I genuinely need the fiber connection, not copper. I've spent 9 hours on the phone the last 2 days with these... "r...
I forgot my password and pushed the forgot email. But after many tries I didn't receive any email.
Ever since I have upgrade to fibre optics with Telus the services have been very poor. I have replaced PVR boxes several times. The home security door had to be replaced less than a year later and makes a static sound when the doorbell rings and some...
Yesterday I transferred my mother's account to my name. All went fine and I was to get emails with the new account info. The emails never came and now I am stuck not knowing my account info. And calling to speak to an agent is not working as the bot ...
Hi. I have two phone numbers on my TELUS home account. How do I add a user member? Specifically so they can call Telus support if they have a problem with their line.
I’ve cancelled my home services, which was an absolute ordeal leading up to me deciding to cancel and trying to cancel. Impossible to talk to anyone and/or email anyone, the automated services are useless….anyway, my problem now is; I’ve returned my ...
Telus called on Oct 21 offered a bundled plan to switch from Shaw to telus said they would cancel shaw for us. Telus hooked us up on Nov 8 and they never canceled shaw until Dec 12 , on the hook for a shaw bill that was late in the mail from canada p...
Hi there,Has anyone else experienced issues with cancelling services? I’ve been trying to cancel my home security and home phone line. I called in mid-November, as there was no other option, but the representative I spoke with was not very friendly. ...
