I'm unable to participate in the magic calendar since yesterday (2024-12-20). It gives me an error message saying there was an issue processing my redemption. I tried on mobile about 2-3 different ways, and on 2 computers, nothing. Issue is still the...
I have tried to report graffiti on a Telus box and the website makes it impossible to do so easily. Needs work on site to make it simple. I hope someone in Telus land reads this and acts on it. At the corner of Dewar and Los Lake Road in Nanaimo (pos...
Hello, has anyone had issues with getting a Home Security system and returning it; only to have a collections agency contact you. This has been going on for 2 years. I am getting NO HELP from Telus. I have been a client for 30 years with mobility pla...
We ordered Telus on Oct 10th It was to be installed on the 15th…. Waited, waited but No show.When I called they said nope we didn’t have an order, But we have an email from you… blah blah they will be there the 18thWe got it installed (nice fellow) o...
My 2-year service agreement is up for renewal in about a month and half and I noticed that one of the discounts on my November bill was removed without notice. I called in and spent over two hours and finally got a one-time credit back. However, the ...
3 months ago I renewed my Telus business phones on to a new plan and switched my Telus Home plan to business. They were to cancel all of my home services but did but did not and continue to bill me in any case. I have spent and wasted well over 10 ho...
Hello, As some other prospects mentioned, I have an issue with registering to My Telus Web (though I am already a client) and I will post my issue here since the support page is not helpful. After clicking on Register to My Telus and entering my emai...
I never received any points for September 2024. I have the points for August and October. Wondering who I contact to have the issue resolved?
I have spent up to 6 hours on the phone with Telus reps with the last one on November 29 where I was promised by both reps I spoke to that I would get all my money back that they overcharged and my bill would not be more than 190.00 both lied I have ...
I set-up auto payments around Nov 20th and the payment was supposed to come out automatically on December 3rd. As of today's date (Dec 7th) it still shows as payment outstanding. What gives? I don't want to get hit with late fees. Should I just go ah...
