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Forum discussion about TELUS Home Services plans and accounts.
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Two phone numbers add member user

Hi. I have two phone numbers on my TELUS home account. How do I add a user member? Specifically so they can call Telus support if they have a problem with their line.

Tlodge28 by • Neighbour
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  • 1 replies
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So frustrated

I’ve cancelled my home services, which was an absolute ordeal leading up to me deciding to cancel and trying to cancel. Impossible to talk to anyone and/or email anyone, the automated services are useless….anyway, my problem now is; I’ve returned my ...

Home services change

Telus called on Oct 21 offered a bundled plan to switch from Shaw to telus said they would cancel shaw for us. Telus hooked us up on Nov 8 and they never canceled shaw until Dec 12 , on the hook for a shaw bill that was late in the mail from canada p...

Baraduel by • Neighbour
  • 194 Views
  • 1 replies
  • 0 kudos

Frustrated with app

I’m so frustrated with this blasted app not giving me the correct up to date balance on my account. I’ve been in the app several times this month to pay or even prepay (not allows apparently) my bill. Our cell phone account comes up and I was able to...

Atlast by • Neighbour
  • 205 Views
  • 1 replies
  • 0 kudos

Horrible Telus Experience

My experience with Telus has been horrible. The services provided are great, but I am frustrated with what has happened to me. I am currently burdened with a $1600 balance owed to General Credit Services through no fault of my own. My experiences and...

Resolved! Return equjipment waybill

I cancelled my internet service as Telus refused to give me the price that I was paying previously and refused to match Shaw. My account shows cancelled online. I also received an email, directing me to go to this website: Return shipping waybill | T...

Does Customer Loyalty Exist?

I know that it has been the norm for many years for companies to reward new customers with the best deals while making their existing customers beg for any type of appreciation of their continued business however, for all of the talk that Telus speak...

LaBo by • Neighbour
  • 341 Views
  • 2 replies
  • 1 kudos

Unable to participate in the magic calendar

I'm unable to participate in the magic calendar since yesterday (2024-12-20). It gives me an error message saying there was an issue processing my redemption. I tried on mobile about 2-3 different ways, and on 2 computers, nothing. Issue is still the...

Resolved! Graffiti

I have tried to report graffiti on a Telus box and the website makes it impossible to do so easily. Needs work on site to make it simple. I hope someone in Telus land reads this and acts on it. At the corner of Dewar and Los Lake Road in Nanaimo (pos...

rfiluk by • Neighbour
  • 500 Views
  • 2 replies
  • 1 kudos
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