My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Possible Scam Call, offering $40 for 50GB

Just got a call from a “Telus representative” from 1 (866) 558 2273 who told me he could get me 50 GB for $40 a month.I would be shipped a SIM card in one week, and all he needed was a $50 deposit until it came through.He spoke very broken English, a...

IESA by Just Moved In
  • 1684 Views
  • 3 replies
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Internet down for 4 weeks!

I have been without internet due to a broken line (somewhere off site) for almost 4 weeks and Telus doesn't seem to have any interest in fixing it. I have made approx 20 calls or chats and nobody can tell me whats wrong or when it will be fixed. Is t...

Boris92 by Friendly Neighbour
  • 1873 Views
  • 9 replies
  • 0 kudos

Telus Points Question/Problem

Hello, I'm trying to redeem some Telus points for an Amazon Gift Card, but when Telus calls me to provide an authorization number, my phone rings but there's no one there, no recorded message with the authorization number, nothing. Tried several time...

WC1 by Just Moved In
  • 1727 Views
  • 7 replies
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TELUS Account Security

Not sure what is going on regarding Telus login but take a look at the attached screenshot. It's my name but not my account number and not my phone number. To the credit of Telus, yes, something did go wrong, they got that part right.

Telus customer used my email address to sign up

For several months now I've been getting emails from Telus for a customer other than myself. He has the same last name but is no relation and must have just given Telus what he thought was a fake email address as his account went delinquent immediate...

Doug_M by Neighbour
  • 705 Views
  • 1 replies
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Add on without permission granted

On wed a Telus Rep shows up at my door when I was at work. One of my international students answered, she harassed him with questions while he kept saying please come back when the contract owner is home. He told her when I would be home. She shows u...

Brycguy by Neighbour
  • 1718 Views
  • 5 replies
  • 0 kudos

Recent Renewal Rates

Despite TELUS saying that nothing would change (i.e. service and rates) after the installation of PureFibre, they neglected to state that the actual billing would change. It took a while to sort out this but basically rates shot up, under the new bil...

Credit Reference Letters

Hi,Anybody know if Telus can produce a Credit Reference letter if requested for one?I'm applying for a new account with BC Hydro, and they can waive the Security Deposit for new accounts if I have a good bill payment record with another utility bill ...

Canucks_2 by Just Moved In
  • 1177 Views
  • 1 replies
  • 0 kudos

Resolved! Account change

I am living in UK, can I transfer my account to my friend who is sharing my apartment?If not how to close it?