My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

Information Edmonton

I am not happy with TELUS' treatment of customers. and I think I'm not the only one who is angry with your service. I subscribed to an internet service without being informed of the duration of the contract. I want to unsubscribe and Telus tells me t...

Joël2 by Just Moved In
  • 409 Views
  • 1 replies
  • 0 kudos

System not charging my credit card correctly

My old credit card expired in October. Updating this in the system was already a challenge because the webpage glitched out so often. After trying for a few days (SIC) it seemed to finally store it and I was able to see the new expiration date in my ...

jot by Just Moved In
  • 556 Views
  • 3 replies
  • 0 kudos

Telus rewards

I received an email saying I used my rewards to plant a tree which I did not and cannot access the rewards page to see. It comes up as “oops” error code.

Tman68 by Just Moved In
  • 399 Views
  • 1 replies
  • 0 kudos

Telus Rewards

Redeemed a Winners ecard but I accidentally deleted it before I could add it to my digital wallet.Can’t find it anywhere on my phone.Can I get it reset to redeem it please?

AdelineJ by Just Moved In
  • 557 Views
  • 2 replies
  • 0 kudos

Services disabled

Why did Telus disable my services 3 days before my move appointment?They did this a month ago "by mistake" and it took days to get everything running again.I understand that (depending on time zone) Telus discontinues service the day before your reco...

Whywhywhy by Just Moved In
  • 473 Views
  • 2 replies
  • 0 kudos

No payment button on account

I can not seem to pay my phone bill on the MyTelus website, nor the app. I can view my bill on the website, how ever there is no option to pay it, anywhere. I can see everything except a "Pay now" button. As for the app on mobile, the billing page si...

Hyashii by Just Moved In
  • 430 Views
  • 1 replies
  • 0 kudos