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Jenner
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Joined 11 months ago
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Very Disappointed - Lost rewards
I posted a message about lost rewards and a Telus representative sent me a PM with a link to confirm identity. Whenever I click on the link it says it cannot verify my account but I'm still in line for a response and to please return to the social channel and wait for a representative to respond. What does this even mean? Return to where? Wait for a response? I've replied to the message twice and haven't received a response.611Views0likes1CommentRe: Telus Reward Point Expiry
I just logged into my telus rewards account after reviewing it last in December and over 80% of my points are gone! I went in to the rewards account in December and redeemed a gift card but the other gift cards i wanted were not in stock so i waited until now to go back in and i am well under 100 points now! I can't even get 1 of the gift cards i wanted to buy! I've been a telus customer for over 10 years and i've been saving up my points. I am extremely disappointed. I heard the points expire after a while but if it's not sent as a direct message and you don't go over your bill with a magnifying glass how are you supposed to know! Better communciation is needed. I would like Telus to make this right!6.4KViews3likes1Comment