My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

Asking a simple question

How do you call Telus to simply ask a question? The telephone in a nightmare. If your question is not on their list, are you unable to ask it? I have a question regarding rewards, but the automated response states I am unable to speak to anyone about...

lg123456 by Neighbour
  • 371 Views
  • 2 replies
  • 0 kudos

Call Muhammad for great service!

Muhammad was the customer service Rep who came to my door to sign me up for a new subscription. He was so helpful and explained everything very clearly. He was very available for follow-up texts, and even answered a question I had at 10:15 PM!

Jodielah by Neighbour
  • 252 Views
  • 1 replies
  • 0 kudos

Are Calendars 2025 coming???

I ordered the Telus Calendar in November 2024, still nothing! I realize there was a postal strike but that was resolved weeks ago. I've posted here before, but still no calendar. Please provide a status update. Thanks,

Scam

I was recently contacted by a fellow with a heavy east Indian accent that claimed to be a Telus promotional rep. The call came from, as indicated on the phone, TELUS 888-811-2323. He offered discounted home billing and cel phone service, a new modem ...

Greg5 by Neighbour
  • 341 Views
  • 1 replies
  • 0 kudos

Website login is broken... again...

Not for the first time: My Telus login is bricked. Order of operations:- Go to log into My Telus Account page as per usual- Enter e-mail and password "we've sent you a log in code"- Enter the code perfectly; I checked 3 times and it's only 6 digits- ...

Telus Rewards Error

When trying to redeem rewards points I keep getting this message:"You recently updated your contact information that is connected to your TELUS Rewards account. This information update is still in progress and you cannot make a redemption at this tim...

Janelle1 by Neighbour
  • 1016 Views
  • 8 replies
  • 0 kudos

Collections With No Notice

I am lucky to have answered the phone and paid the collections account with General Credit Services before it was reported to the credit bureau. I received a phone call from General Credit Solutions in regards to an account that was closed 2 YEARS AG...

KL101 by Neighbour
  • 688 Views
  • 5 replies
  • 1 kudos

Cancel

I cancelled my home services with Telus in November due to deteriorating service. I returned all my equipment and now a credit agency says I have an outstanding balance. Just proves I made the right decision to cancel! When I spoke to a CSR they said...

Crampton by Neighbour
  • 306 Views
  • 1 replies
  • 0 kudos

MyTelus App

Anyone getting "your bill is overdue" notification on the mytelus app when in fact it is paid up in full.Very confusing as I generally pay my bill as soon as statement is available.