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Forum discussion about TELUS Home Services plans and accounts.
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All services poor quality

Ever since I have upgrade to fibre optics with Telus the services have been very poor. I have replaced PVR boxes several times. The home security door had to be replaced less than a year later and makes a static sound when the doorbell rings and some...

JoKA by • Neighbour
  • 360 Views
  • 3 replies
  • 0 kudos

lack of diligence on Telus

Yesterday I transferred my mother's account to my name. All went fine and I was to get emails with the new account info. The emails never came and now I am stuck not knowing my account info. And calling to speak to an agent is not working as the bot ...

Telus Reward Point Expiry

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Dalyha by • Organizer
  • 22027 Views
  • 210 replies
  • 16 kudos

So frustrated

I’ve cancelled my home services, which was an absolute ordeal leading up to me deciding to cancel and trying to cancel. Impossible to talk to anyone and/or email anyone, the automated services are useless….anyway, my problem now is; I’ve returned my ...

Home services change

Telus called on Oct 21 offered a bundled plan to switch from Shaw to telus said they would cancel shaw for us. Telus hooked us up on Nov 8 and they never canceled shaw until Dec 12 , on the hook for a shaw bill that was late in the mail from canada p...

Baraduel by • Neighbour
  • 235 Views
  • 1 replies
  • 0 kudos

Frustrated with app

I’m so frustrated with this blasted app not giving me the correct up to date balance on my account. I’ve been in the app several times this month to pay or even prepay (not allows apparently) my bill. Our cell phone account comes up and I was able to...

Atlast by • Neighbour
  • 248 Views
  • 1 replies
  • 0 kudos

Horrible Telus Experience

My experience with Telus has been horrible. The services provided are great, but I am frustrated with what has happened to me. I am currently burdened with a $1600 balance owed to General Credit Services through no fault of my own. My experiences and...

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