My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Should i pay the service fee i haven't used?

I left Canada in May and do not currently reside in Canada.Also, I have not used Telus service until now. ( May 15th to November 21th ) So, since I have not used Telus service since May until now, I don't think I am obligated to pay for this service....

jungwoo by Just Moved In
  • 377 Views
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Home billing account errors

I am hoping to hear from others' experience or Telus management's advice to resolve a home billing error that has been occurring since September 2023. We agreed to a plan renewal, with the offer of a 40% discount on TV and internet, however, they hav...

chestnut by Just Moved In
  • 401 Views
  • 1 replies
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Home Phone some callers are getting out of service message

I was getting a lot of spam calls so I turned on Call Control using the My Telus App. Callers then told me they could not work their way through the prompts so the system prevented them from reaching me. I looked at blocked calls and added numbers to...

BPcalg by Friendly Neighbour
  • 453 Views
  • 2 replies
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Billing Errors in Home Accounts

I am hoping someone in management reads this. We are customers from back in the BC Tel days and have spent many hours on the phone trying to renew our service agreements. All attempts have ended in frustration and massive bills. We were quoted our ne...

RGould by Just Moved In
  • 665 Views
  • 4 replies
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Resolved! Calm rewards subscription

Telus still lists a Calm subscription from Rewards in many spots on their site, but when I tried to redeem it today, it said no rewards available. There has been no indication that those rewards were ending. I used chat and was informed that "Due to ...

lisacd by Just Moved In
  • 896 Views
  • 1 replies
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service

Not really a question.. but a shout out to 2 helpful agents. I had a problem with my account, twice. On Sept. 7 I got agent Roby and on Nov.10 Angelo. Both were courteous, friendly and knowledgeable. It took some time but the problem was solved. Than...

LDawkins by Just Moved In
  • 354 Views
  • 1 replies
  • 1 kudos

Wifi boost starter pack

I’m trying to set up my starter pack wifi boost…I do everything correctly then when I get to the part where it says to wait for the blue light to be solid it is but it’s not recognizing that on my app and won’t let me continue.

111rob111 by Just Moved In
  • 385 Views
  • 1 replies
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How can I opt out of receiving offers over the phone?

Ever since I set up my home internet service, I have had non-stop phone calls from telus offering me opportunities to upgrades my services or to hear about their ~amazing~ or ~wonderful~ new deals or opportunities in regards to internet or their mobi...

ouira by Just Moved In
  • 426 Views
  • 1 replies
  • 0 kudos