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KL101
Neighbour
Joined 11 months ago
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Collections With No Notice
I am lucky to have answered the phone and paid the collections account with General Credit Services before it was reported to the credit bureau. I received a phone call from General Credit Solutions in regards to an account that was closed 2 YEARS AGO. We had moved from Calgary to a more rural location and Telus could not provide the same service so they cancelled the contract. We returned all of the equipment as requested and that was that. Apparently there were some sort of fees or something that was still on the account as I had absolutely no notice of an outstanding balance, even being a CURRENT CUSTOMER. It’s absolutely ridiculous how they would treat someone like this, potentially ruining someones credit score as a multi-billion dollar corporation over $60. Especially a customer that has been with you since I was 13 years old. I don’t care about the money, if it’s owed, it’s owed. I care about the backhanded no notice business practise. A collections agency could call me but God forbid Telus calls you to let you know before they try to ruin your credit. As soon as I am able I am leaving this company as a customer. To anyone reading this experiencing the same thing, don’t walk, RUN away from this company.2.4KViews1like11CommentsRe: Being bill for TELUS services and we don't have TELUS any longer
I would be careful as I received a call today about a supposedly “cancelled” account that I had on home services 2 years ago. We had moved and they could not provide the same services in our area, so they said we get out scott-free. Apparently there were hidden fees with this cancellation of some sort that were a part of this cancellation and I received a call from General Credit Services, a COLLECTIONS AGENCY, telling me that I owe them $63.52 for outstanding fees on my old account. After multiple hours of wasting my time Telus confirmed it was legit. I’m just lucky I answered my phone from the debt collectors before it was reported on my credit history. I am unfortunately still a Telus customer, and just renewed my contracts about a month ago or I would be out the door. As soon as I can afford to I’m leaving as this is the slimiest business practise I have ever experienced and I have been a customer of Telus since I was 13 years old. Ridiculous.833Views0likes0CommentsRe: Account Collections Issue
TELUS is EXTREMELY lucky that I recently renewed my mobile/home services contract or I would be out the door after being a customer for 12 years. They pulled this exact thing on me for a cancelled contract on my previous internet because I had moved and they could not provide the same services at my new location. The contract was cancelled but apparently there were fees I was unaware of as I received NO COMMUNICATION from TELUS that there was an outstanding balance. After multiple HOURS of wasting my time with online chat/bots to try and get to someone, I gound out through mobility services (only people I could get a hold of) that it was legit. luckily I answered my phone and the account with General Credit Services is paid and closed before reporting it to CRA/etc. This is backhanded business practises, it’s foul and as soon as I can get out my contracts I will NEVER be a TELUS customer again.6.9KViews2likes0Comments