Dear Telus Support, I hope this message finds you well. I am writing to bring your attention to a billing discrepancy that I have noticed. My last day with Telus was on August 15, yet I received a bill for $153 for the month of September. Additionall...
I've been getting toss around with different agents about the renewal of my account. My home services contract ended and the only way I knew was the notification of data overage on my internet, because I was on unlimited when I'm on a contract. I've ...
Having problems with getting stations ordered called telus and they canceled programs and left me with a bill over 400 dollarsWanting to get the programs I ordered from them seems to be a problem was put on hold for over an hour and then hung up on m...
Hello, I need support due my account was cancelled and my phone number isn't working any more. I'm not currently in Canada.
I ordered new services with Telus several weeks ago and received an email confirming my home service order with the account number, services summary and account details. The email instructs to "Review and verify your services in My Telus today", but ...
I want to transfer my home service to my roommate, but I cannot submit the form. What's wrong?I have submit a form before but not receive any callback.
I don't even know where to start. I've been sent to collections for an account that was never activated. The tech was scheduled to install internet services but I had canceled beforehand due to a change of location. I spoke to an agent who was unders...
Hi! I have a Telus Fibre connection I'd like to transfer to my wife for ownership. I filled out the form, got a text, support reached out to my wife telling her she'd get a text, but that never happened. I called support again, and they kept redirect...
I cancelled my account on 2024-08-03 as I did not wish to renew my contract with Telus. Paid my last bill in full on 2024-07-09 of $112.00. I own my device, and was no longer under contract with monthly phone plan. There were no outstanding charges. ...
Is there a way to resolve issue without a being on a phones for hours? I was moving from one address to another, spent 5+ hours on a phone with different representatives scheduling moving for my address b/c it was impossible to do online b/c website ...
