Good morning, Has Telus taken away the option to spend your points you accumulate on your monthly bill as I used to in the past? I can't find that option anymore in the list of redeemable items. Thanks
I was offered to add a debit card to my account to receive 5 Telus Rewards points, and haven't gotten it yet, I've added the card to my account already and turned on pre-authorized payments. But I still haven't received the points yet.
I was just told by a Telus Rep who contacted the back office team that I could use my Telus $50 rewards card against my Telus bill. She said log in click billing and enter my card details. Is this true? if so where can I use it? Nothing in Telus stor...
Hi, I would like to know how to lodge a complaint. I’m a new customer; Telus talked me into leaving my last provider (Novus who was lovely). Telus promised me they’d provide ALL my current services (TV with PVR/Phone/Internet) but When I got my contr...
Hi, I cancelled my Telus home services account via phone for March 8th (it showed up as "cancelled" in the online portal)I returned my hardware on February 17th.After March 8th I received another bill for the billing cycle starting March 9th.I called...
I received a call from telus marketing said I was won a prize from LNY 2024 lucky draw, and need to fill a contest form to get the prize.I cant find any information from Telus page.Is it a scam or not?Thank you for reply.
Something a bit odd happened earlier today and I just want to see if it's anything to be worried about. I got home around 4 pm and my GF told me that our internet was running very slow today. I called Tech Support and they started out asking me the u...
I missed my opportunity to send kudos to Jhonmar the call centre rep who assisted me on March 25th with my Telus setup. He was helpful and patient with me, despite the many questions I had. I missed the opportunity to respond via the feedback email, ...
I’m a Senior, 72. I recently called Telus support about moving my tv from rooms in the basement to rooms upstairs. I was told a technician would have to do it and I would be charged $150. When the tech arrived, he said my tv boxes were wireless. He s...
Private not public on tv/internet/cable and cell phone at [mod edit: private info] account with Telus. Please fix the problem. Jeanette Lim
