My 2-year service agreement is up for renewal in about a month and half and I noticed that one of the discounts on my November bill was removed without notice. I called in and spent over two hours and finally got a one-time credit back. However, the ...
3 months ago I renewed my Telus business phones on to a new plan and switched my Telus Home plan to business. They were to cancel all of my home services but did but did not and continue to bill me in any case. I have spent and wasted well over 10 ho...
Hello, As some other prospects mentioned, I have an issue with registering to My Telus Web (though I am already a client) and I will post my issue here since the support page is not helpful. After clicking on Register to My Telus and entering my emai...
I never received any points for September 2024. I have the points for August and October. Wondering who I contact to have the issue resolved?
I have spent up to 6 hours on the phone with Telus reps with the last one on November 29 where I was promised by both reps I spoke to that I would get all my money back that they overcharged and my bill would not be more than 190.00 both lied I have ...
I set-up auto payments around Nov 20th and the payment was supposed to come out automatically on December 3rd. As of today's date (Dec 7th) it still shows as payment outstanding. What gives? I don't want to get hit with late fees. Should I just go ah...
I recently signed up with Telus for security and mobility services, and I have to say that my experience so far has been terrible. Security services:I was a Vivint customer. Telus told me there were no technicians in my area to repair an issue so I h...
Because I got a bounceback that the Telus Support mailbox was full when I tried to email, I'm putting this here in the hopes someone will see it: My mother moved down from the Shuswap to Chilliwack, BC in at the end of September. Before she left, she...
I had to renew my home Internet and TV service today. What was supposed to be a simple request turned into a 3.5 hour marathon on the phone. I spoke with 2 representatives who quoted me two different prices. The 2nd representative insisted the first ...
