Contract Cancellation Advice Needed Due to Ongoing Service Issues

[TiredOfLies]

Tired of the BS.

Since day one, we've had issues with internet, wifi, poor internet speeds, TV box issues, PVR issues, package and subscription issues, app issues, web app issues and then there's the customer service.

On MULTIPLE occassions, issues were to be addressed, follow up calls are scheduled and then completely ignored.

(Forget about the long wait times on hold, being directed to use the app or chat, only to be told to call and then being directed back to the app or chat.)

Needless to say, now that we're 24 hours past the last broken promise by Telus, I'm done.

THE QUESTION:

I have a well documented list of issues, failures, broken promises and outright lies from Telus. I am assuming there will be push back about cancelling this 2 year agreement without paying their cancellation fees. Besides telling them to take a long walk off a short bridge if they come after me for them, what steps should I take? I've already found an offer from another provider that will give more selection at a better price and while slightly slower interet speeds are promised, the fact is I'm barely getting half of what Telus promises for what I'm paying. While reluctant to get into another term agreement, less money and less hassle is making it appealing. 

[TELUS_Support]

Hi there, we will send you a private message. 

[TiredOfLies]

This will be gone shortly but I'm pissed now.

4 days since I was promised a call back from a supervisor.

Still cant access account changes through web/tv/app

No resolution to laundry list of isses.

Repeatedly lied to about expecting call backs.

Changing plan to take away promotional item and make it a billable item in a different package.

On hold for 2 hours+ to have call drop 

Promises for continued follow up until management contacts me started, then not followed through on.

Notes from Friday apparently gone from account

Call logs and received texts from Telus proving the contact happened ... very interesting thing.

Have options with Rogers/Shaw but cant get service for several days so stuck with Telus for now at least that long.

Cancellation fees make switching painful with 13 months to go in the agreement.

Plus Rogers is the only company worse than Telus from family experience and neighbor I've talked to.

[Rocky3]

The My Telus web pages were recently changed for what you see on screen. In the process these problems appeared. I am one of the lucky ones, when I had your problem the voice at the other end said stand by, He came back and said he now has an IT guy on the other line. Together they said we do not see a problem at our end, (let's try a few things) but kept doing some kind of tweaks until I said voila, it now works. Final words were great but we do not know what was wrong and how we fixed it doing trial and error.

[TiredOfLies]

So ... proving once again the futility in dealing with Telus.

Finally received a call back from managment. Who decided what my two options were while not answering questions, not giving options relevant to what we were looking to have resolved, what I was asking and which they had been advised of before the call and which I had been told we would discuss. When I challenged them on it, I was hung up on and called right back (to their credit .. but wait) and told they were too busy to discuss at that time. They promised me a call back the next day and that they'd follow up then. So ... its 3 days later and no call.

Is anyone surprised? lol

What's funny (?) is a family member is waiting for a call back on something completely unrelated, going on 6 days now.

Neighbor has been trying to resolve a telus issue at their work for 2 weeks.

Another neighbor tells me their internet and wifi is attrocious and they are looking to switch.

Then, the media reports about customer satisfaction with carriers and providers being at some of the lowest levels.

Meh .... theres more important things. I'll be away from this soon enough, though I wish it could be faster. A new opportunity means a move in a few months so I may suck it up until then. We'll see how bad ... no ... how much worse the service gets between then and now which will dictate how this goes LOL

Good luck everyone!!