Payment Arrangement Not Honored and Interruption of Service

I have a payment arrangement i made on December 20th, it was due January 19th. Apparently it is not showing on my account. My account was suspended  Jan 9th. I spent 2 1/2 hours on the phone to finally be transferred to a different department that requested i forward my confirmation email. I did that and he called back to say he still hadn't received it from the other department. He told me was going to call another department and have them turn the internet back on, and he would carry on fixing my account but he will be off for 2 days. Its now the 10th and my internet is still not on. I have missed 2 important online meetings and this is ridiculous. I did nothing wrong and the second person i talked to treated me like i was lying. At this point im completely done. I have been having issues with my account since last year where a payment went missing during a time i was unable to access my account. I have been over charged, passed between departments and still have no internet. Something needs to be fixed imimmediately. At this point im currently on hold AGAIN, i will be requiring all ticket numbers and names of everyone i hav spoken too including the escalation depart to make a lengthy report to the  CRTC. After being a customer of Telus for over 8 years, i woupd expect to be treated fairly at the minimum.  

 

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