Contract Cancellation Advice Needed Due to Ongoing Service Issues

So ... proving once again the futility in dealing with Telus.

Finally received a call back from managment. Who decided what my two options were while not answering questions, not giving options relevant to what we were looking to have resolved, what I was asking and which they had been advised of before the call and which I had been told we would discuss. When I challenged them on it, I was hung up on and called right back (to their credit .. but wait) and told they were too busy to discuss at that time. They promised me a call back the next day and that they'd follow up then. So ... its 3 days later and no call.

Is anyone surprised? lol

What's funny (?) is a family member is waiting for a call back on something completely unrelated, going on 6 days now.

Neighbor has been trying to resolve a telus issue at their work for 2 weeks.

Another neighbor tells me their internet and wifi is attrocious and they are looking to switch.

Then, the media reports about customer satisfaction with carriers and providers being at some of the lowest levels.

Meh .... theres more important things. I'll be away from this soon enough, though I wish it could be faster. A new opportunity means a move in a few months so I may suck it up until then. We'll see how bad ... no ... how much worse the service gets between then and now which will dictate how this goes LOL

Good luck everyone!!