I can't redeem any telus rewards

Question

I have been trying for months to redeem different types of rewards and always get the same message

Due to a recent update in your contact information you are temporarily unable to redeem this item.

I've never changed anything and can't figure out what to do

telus_support · Answer

Hi there, can you send us a private message? We'll need to look into this for you.&nbsp;

timlight · Answer

Have the same problem, been trying for months! Have enough points but cant redeem.&nbsp;&nbsp;

telus_support · Answer

TimLight Can you try clearing the cookies and cache from your browser then try again? This could be due to an stale token.&nbsp;

kwormald · Answer

I have tried using mine numerous times and they simply reject the payment method. So frustrating as it was simple when they gave out Amazon cards to use . Now I feel ripped off...I would be happy to simply use this credit to pay off my next mobility bill.

a-b · Answer

If you're referring to using the TELUS Virtual Prepaid MasterCards, have you tried using the 'One-Time Payment' option within My TELUS? You can try logging in, going to Billing and then Make a Payment. Select Credit Card, and enter the card details.