Receiving late billing notices when the account was paid days ago. Big
waste of time to follow up. Enormously frustrated by this lack of
attention to detail by Telus. No shortage of endless sales and
promotions but zero actual customer support.
I noticed I have been paying for home monitoring service for months. I
do not even have this set up. The technician came maybe a year ago to
upgrade my Internet and offered home monitoring but couldn’t set it up
because my doorbell is broken. I would...
I signed up for an internet service a couple of days ago and received an
email with a link to complete the registration for my MyTelus account.
However, when I use the link to finish the registration after I put my
information in and submit it, nothi...
I find it very interesting that I get a call today from what the caller
said was Telus Loyalty program. He told me that because I was a long
term customer, paid all my bills on time that Telus would like to offer
me a free phone. (iphone or Samsung) ...
Telus insists on calling my phone number to try to get me to sign up for
their mobile phone offers. I am not interested. I have blocked their
phone number but the first ring still gets through. Their chat bot
suggests registering for the do not call ...
Anyone figure out how to stop all the marketing calls when you are
already a client?I have contacted customer service 3 times to have me
added to the do not call list in their marketing department and the call
frequency has actually increased. Every ...