My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Home internet service

My home internet service is not working since yesterday. I have taken all measures suggested by customer support including ,reboot the router, but no solution. Any advise?

Tilahun by Just Moved In
  • 412 Views
  • 1 replies
  • 0 kudos

Home internet service

My home internet service is not working since yesterday. I have taken all measures suggested by support team but still not working

Tilahun by Just Moved In
  • 361 Views
  • 1 replies
  • 0 kudos

Paying for service I don’t have

I noticed I have been paying for home monitoring service for months. I do not even have this set up. The technician came maybe a year ago to upgrade my Internet and offered home monitoring but couldn’t set it up because my doorbell is broken. I would...

Melrm33 by Just Moved In
  • 617 Views
  • 2 replies
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Can't register my MyTelus account

I signed up for an internet service a couple of days ago and received an email with a link to complete the registration for my MyTelus account. However, when I use the link to finish the registration after I put my information in and submit it, nothi...

sheanniaw by Just Moved In
  • 514 Views
  • 1 replies
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Resolved! Telus Telemarketing phone calls

Telus insists on calling my phone number to try to get me to sign up for their mobile phone offers. I am not interested. I have blocked their phone number but the first ring still gets through. Their chat bot suggests registering for the do not call ...

swamiodo by Just Moved In
  • 822 Views
  • 1 replies
  • 0 kudos

Marketing Calls

Anyone figure out how to stop all the marketing calls when you are already a client?I have contacted customer service 3 times to have me added to the do not call list in their marketing department and the call frequency has actually increased. Every ...

Rewards

Why is accessing the Telus rewards so hard to find. It says it easy, it’s not!! Can’t even find it on the web browser !!

Lynabeena by Just Moved In
  • 664 Views
  • 1 replies
  • 0 kudos