My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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billing disputes

HI,ARE there any easy options for handling billing disputes? it seems almost impossible to talk to a human being these days! Thanks

mapp68681 by Friendly Neighbour
  • 458 Views
  • 1 replies
  • 1 kudos

Telus Support

So I post in a the forum I havent got any support. They respond by saying send them a private message. I sent a message and their response was "Unfortunately, not something we could answer. If you have any questions, send us a private message and wel...

Brian12 by Friendly Neighbour
  • 414 Views
  • 1 replies
  • 1 kudos

Confirming your cancellation request has incorrect date

I requested to cancel my Telus Internet and TV by calling in today and asked for it to be cancelled after my agreement ends plus a few days buffer (Sept 15) so I can get services installed from Novus. The cancellation email says services will be canc...

bb147 by Neighbour
  • 1026 Views
  • 5 replies
  • 0 kudos

Telus Rewards Home Depot Gift Card Problem

I converted 350 Telus Rewards to 3 Home Depot $100 gift cards and 1 $50 card.. I made a $40 purchase with one card and the next time I tried to use it the balance was $0. The other 2 unused $100 gift cards also have a zero balance according to Home D...

Grafitti

I would like to report anti-Israel graffiti on a Telus Box located on Potters Green Drive, Edmonton Alberta (near corner of Phillips Row).

Jf50 by Neighbour
  • 311 Views
  • 1 replies
  • 0 kudos

Telus not refunding

I had my services cancelled in February. It's now August. I have called probably 5 times and I keep being told to wait another week. Where is my money? I even rechecked my address on my bill/account, and it's correct. Has anyone else dealt with this,...

ShelbyM by Neighbour
  • 1988 Views
  • 7 replies
  • 0 kudos