My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Downed lines in front of residence

Construction vehicles in neighbourhood downed wires/cables right in front of our home. City of Vanc and Hydro say these do not belong to them and suggested I call Telus and Shaw. I spent nearly 40 mts on the phone with Telus, being bounced around fro...

ALivera by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Telus Customer Reward Program scam?

A popup under domain name“We would like to thank you for using our services for so long.Every day, we select a small group of Telus users and give them the chance to receive valuable gifts from our partners and sponsors. In this way we...

Keeping Appointments

Does anybody else have the problem of TELUS keeping their appointments straight? This is the 2nd time now i had to call 3 times to have an appointment to make sure my appointment is when they say ( Which is always a day later due to other customers b...

JonnyA by Just Moved In
  • 1 replies
  • 0 kudos


Hi,I have been a Telus customer for many many years and then decided to bundle - Internet, TV and home phone. Recently I renewed the services and the loyalty team sent me the contract listing the fees to pay for the next 2 years. As per my understand...

Old-user by Just Moved In
  • 2 replies
  • 0 kudos

Possible Scam Call, offering $40 for 50GB

Just got a call from a “Telus representative” from 1 (866) 558 2273 who told me he could get me 50 GB for $40 a month.I would be shipped a SIM card in one week, and all he needed was a $50 deposit until it came through.He spoke very broken English, a...

IESA by Just Moved In
  • 3 replies
  • 0 kudos

Internet down for 4 weeks!

I have been without internet due to a broken line (somewhere off site) for almost 4 weeks and Telus doesn't seem to have any interest in fixing it. I have made approx 20 calls or chats and nobody can tell me whats wrong or when it will be fixed. Is t...

Boris92 by Friendly Neighbour
  • 9 replies
  • 0 kudos

Telus Points Question/Problem

Hello, I'm trying to redeem some Telus points for an Amazon Gift Card, but when Telus calls me to provide an authorization number, my phone rings but there's no one there, no recorded message with the authorization number, nothing. Tried several time...

WC1 by Just Moved In
  • 7 replies
  • 0 kudos

TELUS Account Security

Not sure what is going on regarding Telus login but take a look at the attached screenshot. It's my name but not my account number and not my phone number. To the credit of Telus, yes, something did go wrong, they got that part right.