My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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My father is 98years old and I wanted to know why there is a bill of 500when there should be a code for the movies I am hoping that my father doesn't have to for this is something that he doesn't have to pay

refund has not been sent in 18 months.

My account was canceled back in around May 2022. due to a new offer. However the refund check hasn't sent out and I didn't noticed it until yesterday. I used to trust Telus is a ESG company and will always take care of their customer to a higher stan...

Resolved! Credit for recent account closure

I recently moved from Telus (Business Mobility) to Bell. The final Telus billing shows a credit owing of about about $50I was wondering, if Telus will offer me this credit as a cash/cheque payout ?Or can this credit amount be adjust against my other ...

Where did the router go?

Good afternoon. I had a problem with the delivery of the router after concluding an agreement with your company. I concluded the contract on November 9 (Thursday), when concluding the contract I was told that the router would be delivered on November...

Renegade by Just Moved In
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  • 1 replies
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Should i pay the service fee i haven't used?

I left Canada in May and do not currently reside in Canada.Also, I have not used Telus service until now. ( May 15th to November 21th ) So, since I have not used Telus service since May until now, I don't think I am obligated to pay for this service....

jungwoo by Just Moved In
  • 505 Views
  • 1 replies
  • 0 kudos

Home billing account errors

I am hoping to hear from others' experience or Telus management's advice to resolve a home billing error that has been occurring since September 2023. We agreed to a plan renewal, with the offer of a 40% discount on TV and internet, however, they hav...

chestnut by Just Moved In
  • 550 Views
  • 1 replies
  • 0 kudos

Home Phone some callers are getting out of service message

I was getting a lot of spam calls so I turned on Call Control using the My Telus App. Callers then told me they could not work their way through the prompts so the system prevented them from reaching me. I looked at blocked calls and added numbers to...

BPcalg by Friendly Neighbour
  • 574 Views
  • 2 replies
  • 0 kudos