My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Low internet speed, can't fix it

I had no issues with Telus until I moved to a new apartment. The tech guy who installed my equipment told me that one of the two cables was broken and I was getting really slow speeds and he would be back to fix it in a couple of days, but he lost. I...

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RomanD by Neighbour
  • 363 Views
  • 1 replies
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inefficient

We've spent over 2 hours on the phone (so far) trying to straighten out an administrative mistake Telus has made (over-charging us). Nothing against the employees... it's the system. We have better things to do.

fitch by Neighbour
  • 349 Views
  • 1 replies
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Fiber Optik Install

So my account was coming up for renewal and I did renew after going back and forth in my mind weather or not to switch to Shaw. As part of the resigning deal they set me up for Fiber Optik instead of the copper line i am on now. That was a week ago a...

DaweMD by Neighbour
  • 392 Views
  • 1 replies
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You are not authorized to call this number

I have a long-distance plan on my landline phone. Recently , I have gotten the message in the title of this post when I try to call certain numbers in the US. These are numbers that I have called before and I don’t believe that I am being intentional...

richnew by Neighbour
  • 934 Views
  • 4 replies
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How do I get this resolved?!

Has anyone else been billed a hefty bill after canceling their home services?! I am having issues with my home service bill after canceling my services due to moving. I opened up my account to check my mobility bill and to my surprise I am getting bi...

KJade88 by Neighbour
  • 450 Views
  • 1 replies
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How to cancel

Does anyone know how you cancel your account? My wife and I moved on Sept 23, and were supposed to have our service come with us. Instal was delayed twice, on sept 25 we were informed no install was forthcoming until Oct. 15. Long story short we had ...

Denzini by Organizer
  • 680 Views
  • 3 replies
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Custom Service

Updated my telus services on November 3rd, had to call back two more times as I was being charged DOUBLE the amount. NOW I look at my new contract and I am being charged for SmartWear - I did not ask for this and I do NOT want this. I am tired of spe...

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Inefficient service provider

I'm so annoyed that Telus are an internet provider but don't offer online solutions. I have to wait an hour to speak to a customer service person to then wait another 30 mins to speak to a 'specialist service'. People have jobs and lives and it's so ...

Mbrbta by Neighbour
  • 362 Views
  • 1 replies
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