My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

Billing

In the app billing section. There's a note saying I won't be charged this month?? I noticed it showed up after I've already paid it. So will I credited back? Or they apply to next month? Should I attempt to contact them? Any helps appreciated. Thank ...

Rick80 by Just Moved In
  • 1279 Views
  • 2 replies
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Can't reach the MyTelus login page.

I am unable to reach the MyTelus login page. When i use mytelus.com or mobility.mytelus.com I get a typical internet error stating "This site can’t be reached". I have tried Chrome, IE, Edge and Firefox with no success. Does anyone know why this is h...

gezjames by Just Moved In
  • 630 Views
  • 1 replies
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My Account currently offline

Oh, the irony. Telus just sent around a note that as of the end of the month you'll need to use My Account to access Optik content online: We're making changes to the way you log in to the Optik TV App.Beginning Oct. 29, you will need to log in to th...

UNSOLICTED CHANGE TO ACCOUNT

JUST GOT THIS EMAILThank you for switching to TELUS PureFibreWHEN DID I AGREE TO THIS? THIS APPEARS TO BE AN UNSOLICITED CHANGE. a CHANGE MADE AT A TIME WHEN IT IS IMPOSSIBLE TO CONTACT YOU EITHER BY PHONE OR BY YOUR CHAT APP. HOW CONVIENENT. LEASE R...

GEAD by Just Moved In
  • 485 Views
  • 1 replies
  • 0 kudos

Chrome issues on PC/Mac

Lately when I try to access my account via Chrome, once I log in I am getting hung on this URL: https://telusidentity.telus.com/as/LYaBY/resume/as/authorization.ping?service_type=telus I just get a blank screen an no page. Everything is fine on Edge ...

btxn82 by Just Moved In
  • 562 Views
  • 1 replies
  • 0 kudos

Resolved! Telus speed test

Can't seem to access the Telus speed test. Can find the page, but no "go" button appears.

RSP1 by Neighbour
  • 1548 Views
  • 6 replies
  • 0 kudos