My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Telus Rewards

Redeemed a Winners ecard but I accidentally deleted it before I could add it to my digital wallet.Can’t find it anywhere on my phone.Can I get it reset to redeem it please?

AdelineJ by Just Moved In
  • 2 replies
  • 0 kudos

Services disabled

Why did Telus disable my services 3 days before my move appointment?They did this a month ago "by mistake" and it took days to get everything running again.I understand that (depending on time zone) Telus discontinues service the day before your reco...

Whywhywhy by Just Moved In
  • 5 replies
  • 0 kudos

No payment button on account

I can not seem to pay my phone bill on the MyTelus website, nor the app. I can view my bill on the website, how ever there is no option to pay it, anywhere. I can see everything except a "Pay now" button. As for the app on mobile, the billing page si...

Hyashii by Just Moved In
  • 1 replies
  • 0 kudos


Account [mod edit - personal info] - this account has been disconnected twice in November winter months I might add, and now it’s not even the first week of December. I would like to put a complaint in as this is ridiculous 3 times in 5 weeks and I’v...

jasmynl by Just Moved In
  • 1 replies
  • 1 kudos

Upgrading my service

I'm trying to upgrade my services bundling Internet and TV and the online system sends me to Telus Assist rather than to Checkout. I've spent over an hour waiting for a live assistant and then they aren't prepared to give me the online deal.

GlennGo by Just Moved In
  • 1 replies
  • 0 kudos