This new second verification thing does not work for me. Years ago when we started a Telus account my wife used her e-mail and we shared the password. That worked fine for both of us. Now with 2 step ID the code gets sent to her e-mail which of cours...
I have been trying for a month to redeem my rewards keeps telling me my info was recently updated. Hasn't been updated in like 3 years
Email goes through google. Google forces me to grab another device I may not have travelling with me. Cannot get my email. SAD FACE Apparently if you try logging in too many times in a 2 hour window, Google shuts you down and you have to try “later”....
Received a call from 587-426-4441 claiming to be telus. They offered me a really good deal on a new plan along with a new phone. The person did not speak English too well, is the number mentioned earlier a trusted telus number?
My friend bought an iphone about 3 years ago. He had an injury in construction and could not see for a year and was in hospital for a bit. Someone borrowed his phone and put on ALL the tabs for subscriptions. The bill was an extra$400 plus a month an...
HI,ARE there any easy options for handling billing disputes? it seems almost impossible to talk to a human being these days! Thanks
Every time I attempt to redeem points (of which I have many), I select the phone number verification (either call or text, doesn't matter) and I get "You are temporarily unable to redeem this item. You may please try again later." It then "sticks" to...
So I post in a the forum I havent got any support. They respond by saying send them a private message. I sent a message and their response was "Unfortunately, not something we could answer. If you have any questions, send us a private message and wel...
I requested to cancel my Telus Internet and TV by calling in today and asked for it to be cancelled after my agreement ends plus a few days buffer (Sept 15) so I can get services installed from Novus. The cancellation email says services will be canc...
They were quick to show up and get me to sign a contract. I have a couple of questions - but no responses. Think they just like signing up people - and hope they get the security system installed!
