My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! can't access email

Can't access email this morning. Get message. "the application you are attempting to authenticate is not authorized to use CAS " ???

Account Issues Post Move

My name is Kay. I recently moved to a new location July 26 (When services were added at new address.). It says right under HOME SERVICES, that my account has 4 of them. Problem is it only lists 3, phone, internet, and tv. There is no4th one. When I c...

KayHouston by Friendly Neighbour
  • 7 replies
  • 0 kudos

Telus rewards redemption

I redeemed for a gift card June 30th and never received a code to redeem in my email. Previous redemptions have worked fine. A call to telus resulted in me being first transferred to tech support then security department and it was never resolved. Ha...

kgro by Just Moved In
  • 4 replies
  • 0 kudos

Cannot manage channels on Web

For a month or so now, I cannot manage my channels using a Web Browser. I've tried using Chrome, Safari (both on MacOS) and MS Edge (Windows/Parallels on MacOS). All produce the same error - "Something went wrong", no additional information. Any ide...

Fredp by Organizer
  • 6 replies
  • 0 kudos

Resolved! Telus Support Callback

Any time I use Telus support and request a call back on my cell phone, the support call back never rings on my phone -- I get 3 messages in voicemail and that's it. I have turned off call control -- makes no difference. So I am stuck with chat -- ok ...

bskitmor by Organizer
  • 6 replies
  • 0 kudos

tv boxes and billing

Recently we moved to a condo with 4 TVs so I requested to have them all up and running. I now see that at some point my monthly billing will reach upwards of $300 at some point. I'm currently online with Telus to see when the "promotional period" for...

lursie by Just Moved In
  • 2 replies
  • 0 kudos

5g Wireless

I am now being charged over 750.00 for the equipment. I was told it was free with a 2 year contract. Any help would be appreciated.

SLC1 by Just Moved In
  • 1 replies
  • 0 kudos