I cannot log into MyTelus with a non-local IP address
If i'm out of town or using a VPN Telus does not allow login to MyTelus.com. I don't mind. I guess this mean if I can't get in when I'm out of town, I don't have to pay you.
Latest topics
Trial Period for New Internet Plan
My 2 year internet (cable) service contract with Telus ended in mid Nov, so I called Telus and entered into a new 2 year internet (pure fiber) contract (with a faster speed interest). 10 days later, I would like to cancel the new contract and I am in...
Resolved! Can't link account?
Hi. I just signed up for Home Security on Monday and they are installing it tomorrow. I'm trying to set up My Telus account and when I put in the account number I was given and my postal code I get the error This account has been cancelledIt’s not po...
Resolved! Optik TV
I am unable to see the Optik TV page on the computer website after logging in. It will show my Optik account number and the words something went wrong Try again later. This has been like this since September.The new webpage formating sucks BTW and wh...
Access for installers on condo fiber?
So ive got the fiber to our doorway, telus ran this out years ago to our condo, others on my floor have had telus fiber, we have not. weve got that terminator and plug drilled through out wall like the image here in the comments. https://forum.telus....
Extending internet contract so it ends at same time as tv contract?
For example, if my internet contract ends in March 2025 but my TV contract ends in March 2026, can I easily extend the internet contract to March 2026, so they end at the same time? Can I do that online somehow? I don't want to add another 2 years to...
Service
My husband recently died. I called to have our Calgary account (land line, internet, optic tv) transferred to my name (we have been with Telus/AGT since 1973). I very specifically said I did not want any change/interruption to my services….only a nam...
Low internet speed, can't fix it
I had no issues with Telus until I moved to a new apartment. The tech guy who installed my equipment told me that one of the two cables was broken and I was getting really slow speeds and he would be back to fix it in a couple of days, but he lost. I...
Urgent Billing Discrepancy and Unauthorized Charges: Request for Immediate
Dear Telus Customer Service, I am writing to express my dissatisfaction with my recent billing experience and the handling of my concern by your customer service team. Today, I received an email notifying me that my home services bill was ready, with...
inefficient
We've spent over 2 hours on the phone (so far) trying to straighten out an administrative mistake Telus has made (over-charging us). Nothing against the employees... it's the system. We have better things to do.
