My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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English in Quebec

I live in the province of Quebec and I cannot receive notification and emails in English. Does that make any sense? Other provinces get to choose between French and English, and I am forced to receive everything in French.

Boyd by Just Moved In
  • 4 replies
  • 0 kudos

Interest rate on canelled account

Does anyone know why TELUS charges 40% interest on cancelled accounts?Also, I always paid my bill online and the payments I've made are not showing on my final bill?

Telus Business Practices during the Covid-19 pandemic.

So I recently decided to end my Optik TV and Home Phone service while retaining the Internet.The reason I did this was because of the recent increases in price of Telus Internet.I was a loyal Telus Customer for over 7 years, never missed paying my bi...

Kimi by Connector
  • 3 replies
  • 1 kudos

Deleted emails

I thought that after a certain number of messages in both the "Trash" and "Junk" folders, that Telus automatically emptied those folders. This is no longer happening....WHY NOT???? Now I go to delete one and find that I can have 200 + messages in tha...

It's not a question.

Cancel my Internet 150 and Optik TV home services NOW. For the last 48 hours I have been dealing with Telus Employees telling me they can't cancel my services. Whether by email, PHONE or live chat, I am unable to cancel my home services. 48 hours ago...

Bad Customer Service

I don't understand why a Communication company with the capacity to have people work from home, can't field enough people to staff the call center so that I don't have to wait on my mobile phone for an hour or more. It is also is a mystery why the ca...

lounei by Just Moved In
  • 1 replies
  • 3 kudos