My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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3 1/2 hours on the phone with Telus! Terrible service!

I had to renew my home Internet and TV service today. What was supposed to be a simple request turned into a 3.5 hour marathon on the phone. I spoke with 2 representatives who quoted me two different prices. The 2nd representative insisted the first ...

Jdale by Neighbour
  • 455 Views
  • 1 replies
  • 1 kudos

MyTelus

Dear Telus,If you read this, you should know that two-factor sign in on MyTelus is not working on a desktop at this time. Verification code takes 5 minutes or more to come through. Type in, hit submit and .... nothing.Better have some one check this ...

AshF by Neighbour
  • 374 Views
  • 1 replies
  • 0 kudos

Trial Period for New Internet Plan

My 2 year internet (cable) service contract with Telus ended in mid Nov, so I called Telus and entered into a new 2 year internet (pure fiber) contract (with a faster speed interest). 10 days later, I would like to cancel the new contract and I am in...

Franklee by Neighbour
  • 777 Views
  • 3 replies
  • 0 kudos

Resolved! Can't link account?

Hi. I just signed up for Home Security on Monday and they are installing it tomorrow. I'm trying to set up My Telus account and when I put in the account number I was given and my postal code I get the error This account has been cancelledIt’s not po...

Ivy-Elle by Neighbour
  • 1383 Views
  • 2 replies
  • 0 kudos

Resolved! Optik TV

I am unable to see the Optik TV page on the computer website after logging in. It will show my Optik account number and the words something went wrong Try again later. This has been like this since September.The new webpage formating sucks BTW and wh...

Rocky3 by All-Star
  • 1725 Views
  • 6 replies
  • 2 kudos

Access for installers on condo fiber?

So ive got the fiber to our doorway, telus ran this out years ago to our condo, others on my floor have had telus fiber, we have not. weve got that terminator and plug drilled through out wall like the image here in the comments. https://forum.telus....

Ashk by Neighbour
  • 920 Views
  • 4 replies
  • 0 kudos

Service

My husband recently died. I called to have our Calgary account (land line, internet, optic tv) transferred to my name (we have been with Telus/AGT since 1973). I very specifically said I did not want any change/interruption to my services….only a nam...

chorney1 by Neighbour
  • 629 Views
  • 2 replies
  • 0 kudos