My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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My Telus Experience

I recently signed up with Telus for security and mobility services, and I have to say that my experience so far has been terrible. Security services:I was a Vivint customer. Telus told me there were no technicians in my area to repair an issue so I h...

Total confusion with Telus

Because I got a bounceback that the Telus Support mailbox was full when I tried to email, I'm putting this here in the hopes someone will see it: My mother moved down from the Shuswap to Chilliwack, BC in at the end of September. Before she left, she...

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3 1/2 hours on the phone with Telus! Terrible service!

I had to renew my home Internet and TV service today. What was supposed to be a simple request turned into a 3.5 hour marathon on the phone. I spoke with 2 representatives who quoted me two different prices. The 2nd representative insisted the first ...

Jdale by Neighbour
  • 477 Views
  • 1 replies
  • 1 kudos

MyTelus

Dear Telus,If you read this, you should know that two-factor sign in on MyTelus is not working on a desktop at this time. Verification code takes 5 minutes or more to come through. Type in, hit submit and .... nothing.Better have some one check this ...

AshF by Neighbour
  • 394 Views
  • 1 replies
  • 0 kudos

Trial Period for New Internet Plan

My 2 year internet (cable) service contract with Telus ended in mid Nov, so I called Telus and entered into a new 2 year internet (pure fiber) contract (with a faster speed interest). 10 days later, I would like to cancel the new contract and I am in...

Franklee by Neighbour
  • 824 Views
  • 3 replies
  • 0 kudos

Resolved! Can't link account?

Hi. I just signed up for Home Security on Monday and they are installing it tomorrow. I'm trying to set up My Telus account and when I put in the account number I was given and my postal code I get the error This account has been cancelledIt’s not po...

Ivy-Elle by Neighbour
  • 1441 Views
  • 2 replies
  • 0 kudos

Resolved! Optik TV

I am unable to see the Optik TV page on the computer website after logging in. It will show my Optik account number and the words something went wrong Try again later. This has been like this since September.The new webpage formating sucks BTW and wh...

Rocky3 by All-Star
  • 1814 Views
  • 6 replies
  • 2 kudos