TELUS Neighbourhood

questioning on service - incorrect informal provide . no customer service

Sadly, it is not set up . I had to wait on hold for 1 hour and 18 minutes Saturday and then had to drive across the city because no one was answering any of the phones at 2 of the retail stores and Koodo store 1 hour before a large zoom meeting . The...

Charged for on-demand movies that I did not order

How to actually get service after 3 days of nothing

Our Internet and TV have been down for three days. My wife has contacted Telus in every way possible and they keep giving her the run around. We live in a building in a dense urban area, they say there is an outage but it is the one she reported! No ...

Cancelled service but still being charged

A month ago, my husband called to cancel our home security as we were moving. No problem, they confirm it will be done and advise him we should bring all our equipment (we were transferring internet to the new house) with us.Internet gets set up at t...

Home internet service

My home internet service is not working since yesterday. I have taken all measures suggested by customer support including ,reboot the router, but no solution. Any advise?

Home internet service

My home internet service is not working since yesterday. I have taken all measures suggested by support team but still not working

why am i getting late notices when I have paid the account? Tedious

Receiving late billing notices when the account was paid days ago. Big waste of time to follow up. Enormously frustrated by this lack of attention to detail by Telus. No shortage of endless sales and promotions but zero actual customer support.

Telus call backs going straight to voice mail

my Telus call backs always go straight to voice mail. Are outers experiencing that?

Paying for service I don’t have

I noticed I have been paying for home monitoring service for months. I do not even have this set up. The technician came maybe a year ago to upgrade my Internet and offered home monitoring but couldn’t set it up because my doorbell is broken. I would...