We recently moved homes in Calgary and have been experiencing issues with Telus home phone, internet, Optik TV and security. One month into the process, only our home phone issues have been resolved. I cannot count the number of hours I have spent on...
Has anyone else experienced being ripped off by TELUS? My 24 month contract was up for renewal in November. I called mid October to renew so I wasn’t charged extra… my bill came and it went from $130-$275!! They said it went off contract. Two years p...
I just got telus home services. When I try to link my account in the app it's says I already have an account linked. But I don't. Please help!!
Hi everyone! Prime here and I'm hoping someone can give me an answer while I'm on hold. So a few weeks back I had called in to Telus to confirm a few promotions that I had seen while hooking me and the wifey up with internet and home security. (Got t...
I've had a billing error ongoing for 6 MONTHS and after a couple hours of on hold and agent time on two occasions Telus confirmed it will be reversed. It is for smart locks where the install tech could not install a second lock, but the bill has been...
Hi all, I am having trouble claiming the Oura ring offer. Although it states 50% off Oura ring, when I go to claim the offer, I am given $40 off, which is quite a big difference compared to 50%. I’ve been searching for over an hour for who to contact...
So got set up with a plan for home internet got the emails registered and when I go to link my account number says it’s been cancelled the lady says it’s impossible as she activated it so idk what’s happening do I have to wait for them to come instal...
Hi - my wife just ordered fibre internet (in her name) and when she setup a new profile and tried to link a new service, it said her account had been canceled. We had Telus at this address years ago, but this is a new account with a new number, etc. ...
How does one find an email address to contact upper management?
Greetings. I am beyond frustrated with the terrible service that Telus has provided and the level of incompetence demonstrated. I have been trying to cancel my home service since April 12, 2024 yet no one is taking any action to resolve. April 12, 20...
