My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Opting out of marketing calls: has anyone succeeded recently?

I get about 1-2 calls a day on average from Telus and if a scammer is out also pretending to be Telus it can be 2-4 calls a day. Until I sign up for their services they don’t stop (and even afterward, they forget and keep calling!).I requested to be ...

QQ888 by Just Moved In
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  • 2 replies
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Telus Callback to Landline

Tried to use Callback yesterday. Got the call, the automated assistant who asked me to press "1" which I did repeatedly. The assistant did not recognize or hear the "1" and proceeded to hang up on me with disappointment in her voice. Not sure if this...

DL12 by Organizer
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  • 1 replies
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Telus TV+ PVR will not play a recording

I recorded Season 7 Episode 1 of the Great Canadian Baking Show on my Telus TV+ PVR from CBC Channel 100 (which I have in my plan like pretty much anyone in Canada). The recording appears under "recordings" menu, but when I press play I get the follo...

DL12 by Organizer
  • 1159 Views
  • 3 replies
  • 0 kudos

Telus TV +

Hi All,I am trying to login to Telus TV plus using MY Telus UN and PW. I receive an error "Login failed: Missing SSO Ping path"Does anyone know what the problem might be?Thanks!

colleenvr by Just Moved In
  • 730 Views
  • 2 replies
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Resolved! can't access email

Can't access email this morning. Get message. "the application you are attempting to authenticate is not authorized to use CAS " ???

Account Issues Post Move

My name is Kay. I recently moved to a new location July 26 (When services were added at new address.). It says right under HOME SERVICES, that my account has 4 of them. Problem is it only lists 3, phone, internet, and tv. There is no4th one. When I c...

KayHouston by Friendly Neighbour
  • 1866 Views
  • 7 replies
  • 0 kudos

Telus rewards redemption

I redeemed for a gift card June 30th and never received a code to redeem in my email. Previous redemptions have worked fine. A call to telus resulted in me being first transferred to tech support then security department and it was never resolved. Ha...

kgro by Just Moved In
  • 1843 Views
  • 4 replies
  • 0 kudos