TELUS Neighbourhood

We've spent over 2 hours on the phone (so far) trying to straighten out an administrative mistake Telus has made (over-charging us).   Nothing against the employees... it's the system.   We have better things to do.  

I know that Telus likes to make money - but i'm curious - why do they hire people who can't speak poor english?   I have nothing against these folks and i know Telus likes paying them less than Canadian minimum wage....BUT as a customer it frustrates...