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KJade88
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Joined 2 years ago
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How do I get this resolved?!
Has anyone else been billed a hefty bill after canceling their home services?! I am having issues with my home service bill after canceling my services due to moving. I opened up my account to check my mobility bill and to my surprise I am getting billed for Oct.28-Nov.27 for home services in a home I am no longer living in and for twice as much as I was paying before. I called and canceled way ahead of time (Sept. 30) and my contract was up Nov.3. The manager on the phone said I may be charged for the couple of days that we were at the house still (we were there until Oct. 31) which I said was fair. But he didn't say I would be charged for the whole month! I have been trying to get a hold of an agent for days with no luck. I have a busy toddler so I can't be on the phone on hold for hours. I am not happy at all, and I am seriously considering never ordering telus home services ever again!873Views0likes1CommentRe: Question about disconnection with no warning.
I figured it out. My husband was receiving my emails about my services being disconnected and didn't tell me. My primary email is my email, but my contact email address is his for some odd reason. I have no idea how that happened. But thank you for the quick response.4.4KViews0likes1CommentQuestion about disconnection with no warning.
Hi there, I was just curious what is Telus's code of conduct when disconnecting mobile services? I will be honest, my family has run into some major financial hardships and my payments fell behind and I was trying to do what I could with what I had. But, I went to go make a call today and my phone has been disconnected. I had no letters or phone calls warning me about it or sms messages letting me know that they were going to do it. I was a little taken a back by this because I thought there were certain steps a cell phone company had to do before disconnecting someone's service. Or can Telus just completely disconnect with no warning?Solved4.5KViews0likes3Comments