My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Apple TV 4K Gen 3 through Telus rewards?

I was browsing through the available Telus rewards and noticed that an Apple TV 4K is available for reception. However, looking through the description, it says its 32GB and has the A10X chip, indicating than its the first generation Apple TV 4K as t...

RyDawg by Advisor
  • 1468 Views
  • 5 replies
  • 0 kudos

TELUS Rewards Points issue

I was offered to add a debit card to my account to receive 5 Telus Rewards points, and haven't gotten it yet, I've added the card to my account already and turned on pre-authorized payments. But I still haven't received the points yet.

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moms by Neighbour
  • 1284 Views
  • 2 replies
  • 0 kudos

Resolved! Telus Rewards

I was just told by a Telus Rep who contacted the back office team that I could use my Telus $50 rewards card against my Telus bill. She said log in click billing and enter my card details. Is this true? if so where can I use it? Nothing in Telus stor...

Bigo by Neighbour
  • 1734 Views
  • 2 replies
  • 0 kudos

How can I lodge a complaint? I feel scammed by Telus

Hi, I would like to know how to lodge a complaint. I’m a new customer; Telus talked me into leaving my last provider (Novus who was lovely). Telus promised me they’d provide ALL my current services (TV with PVR/Phone/Internet) but When I got my contr...

account cancelled but keep getting billed

Hi, I cancelled my Telus home services account via phone for March 8th (it showed up as "cancelled" in the online portal)I returned my hardware on February 17th.After March 8th I received another bill for the billing cycle starting March 9th.I called...

Telus LNY2024 lucky draw

I received a call from telus marketing said I was won a prize from LNY 2024 lucky draw, and need to fill a contest form to get the prize.I cant find any information from Telus page.Is it a scam or not?Thank you for reply.

keithL by Neighbour
  • 1676 Views
  • 3 replies
  • 0 kudos

So Was This a Legitimate Security Question ????

Something a bit odd happened earlier today and I just want to see if it's anything to be worried about. I got home around 4 pm and my GF told me that our internet was running very slow today. I called Tech Support and they started out asking me the u...

Kudos to Jhonmar at Telus

I missed my opportunity to send kudos to Jhonmar the call centre rep who assisted me on March 25th with my Telus setup. He was helpful and patient with me, despite the many questions I had. I missed the opportunity to respond via the feedback email, ...

Sandilou by Neighbour
  • 675 Views
  • 1 replies
  • 1 kudos