My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Overdue account from over 10 years ago

Hey does Telus keep track of older accounts? Got a letter from a collection agency with my address I’m living at but doesn’t provide the whole account number. I can’t remember is this is actually mine or not. When I called the agency, they’re now say...

Kirthais by Neighbour
  • 1253 Views
  • 3 replies
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INTERNET CONNECTIVITY

Our internet keeps cutting out. Telus has been the best internet we've had but we might have to switch after this. All of our routers are good, we had a tech come out and tell us it was a problem on Telus'back end. If they can't fix this and give us ...

Ryan117 by Neighbour
  • 613 Views
  • 1 replies
  • 0 kudos

Current plan changed by Telus unilaterally

Booked move order Internet with agent, then got Email from Telus for oncoming appointment but has PDF attachment noticed my existing plan changed. During the chat, the agent even did NOT mention my plan, I did NOT request any change of my existing, h...

ryan161 by Neighbour
  • 641 Views
  • 1 replies
  • 0 kudos

Crow damaging the lines in front of our building?

I asked about this on Reddit and included a picture. According to the electrical enthusiasts over there the thing that's being punished by the crows is a splice cover for non-electrical cables.Anyway this crow is obsessed with it and today I saw it w...

Meeko by Neighbour
  • 556 Views
  • 1 replies
  • 0 kudos

Home services cancellation

I cancelled all my home services effective May 9/2024. I gave plenty of notice and was paid in full up to that date (month to month/no contract). On May 10 I got a bill for just Internet (my services included Optik TV & Internet). Called Telus custom...

KH07 by Neighbour
  • 1331 Views
  • 3 replies
  • 1 kudos

Telus Stream+

I received an email about the Stream+ package, which offers Netflix, Disney+, and Amazon Prime for $20. My question is: what happens to my existing Amazon Prime account if I get the Telus Stream+? Will I still have to pay an extra $10 for Amazon Prim...