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Forum discussion about TELUS Home Services plans and accounts.
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So Was This a Legitimate Security Question ????

Something a bit odd happened earlier today and I just want to see if it's anything to be worried about. I got home around 4 pm and my GF told me that our internet was running very slow today. I called Tech Support and they started out asking me the u...

Kudos to Jhonmar at Telus

I missed my opportunity to send kudos to Jhonmar the call centre rep who assisted me on March 25th with my Telus setup. He was helpful and patient with me, despite the many questions I had. I missed the opportunity to respond via the feedback email, ...

Sandilou by Neighbour
  • 661 Views
  • 1 replies
  • 1 kudos

Resolved! Moving Optic TV

I’m a Senior, 72. I recently called Telus support about moving my tv from rooms in the basement to rooms upstairs. I was told a technician would have to do it and I would be charged $150. When the tech arrived, he said my tv boxes were wireless. He s...

Gordeb24 by Neighbour
  • 1445 Views
  • 1 replies
  • 0 kudos

Rewards

Telus Rewards is a Joke. Tried to redeem today. Guess what ! They changed my address, Billing me they got my address correct and when I have 100 rewards they changed my home address. We have no cell phone with telus so cannot leave a text. Apparently...

Best practice.

Shouldn’t I expect an accurate invoice after ~three months of subscribing to TelusTV? Shouldn’t I expect an actual invoice? I know it comes as a real surprise to Toronotonians, but many people do not live in the Eastern time zone. If Telus is availab...

MTM by Neighbour
  • 598 Views
  • 1 replies
  • 0 kudos

Service agreements

I’d like to start by saying I have been a paying Telus customer for over 10 years.On December 28 2023 I agreed to a certain monthly package and price of 68$ which was offered to me by Telus employee. I noticed recently, that not only just a month lat...

J-P by Organizer
  • 787 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch apple account

Really hope someone is able to help me i really don't think this a TELUS question but more of a Apple question just wanted to try i had apple watch series 8 i was no longer using so i wanted to give to a friend now i haven't used it in a few months b...

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Raena by Neighbour
  • 1741 Views
  • 2 replies
  • 0 kudos

Contacting customer service

For the love of God can you please hire some more customer service representatives? We shouldn't have to wait over 40 minutes to get someone on the phone.

Egranado by Organizer
  • 1256 Views
  • 2 replies
  • 1 kudos

Collections sent after me and wont leave me alone m

Telus suspended my home services due to an unpaid bill (my fault but I was sick) and then when I went to get everything up and running again it was a nightmare. But the worst was that 2 weeks after I paid off my bill. I was sent to collections. Now f...

HarleyBug by Helpful Neighbour
  • 1002 Views
  • 2 replies
  • 1 kudos