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Re: Asked to pay 15 dollars for a BILL for any older than 18 months.
I already spoke with customer service and that didn’t bring me to a resolution of my issue. I waited for 2 hours after being transferred to another agent. 2 hours! Can this issue be escalated somehow or can I send message to somebody to resolve it?1.4KViews0likes1CommentAsked to pay 15 dollars for a BILL for any older than 18 months.
I need to get bills that are older than 18 months. But, I was surprised to find out that Telus only allows to get digital bills for the past 18 months. I need a couple of more months. I called customer service, and they informed me that I would need to pay $15 have the bills reprinted. But I don't need to reprint them I need just a digtial copy. I tried to escalate this matter over the phone but found myself in a queue for about 2 hours. In result, I just hung up. I don't see that is reasonable to pay for documents which are already paid for by my monthly fee. Moreover, waiting for 2 hours is unacceptable. I went paperless in the first place which seems to be my mistake. Why to encourage go digital if you charge fee for documents later? How can this be resolved?1.4KViews0likes3Comments