My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

Issues printing Canada Post Return Label

You can no longer print the return label online, can this be fixed? Is there a new code or link to generate a equipment return label? Do you have to contact Telus every time in order to get a return label? Optional: You can generate, download, and pr...

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Kane by Just Moved In
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Orders

So I ordered the PureFibre bundle that gave me a free Samsung 55" 4K TV and they said the TV will ship 4-8 weeks after I've activated my services. So 11 weeks go by and still nothing so I start making phone calls and turns out neither telus marketing...

Flavour by Just Moved In
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How come you keep messing with my account

*Friday- I just wanted to move my services to another home for Aug 5th *I Called back *Sat- I was moved to the wrong home *I Called back *Sat- Someone ordered Telus online security on my account *I Called back *Sunday- You cut off my camera access an...

Charged for on demand and not us

My 88 year old mother lives alone ! Rarely has company, and has been being charged for demand rentals for months now , for one month 24 movies !! I have a pin on her demand , she can not access at all !! No way she can ! The movies that Telus says sh...

Lynn63 by Friendly Neighbour
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  • 10 replies
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Change in billing done by Telus for no reason

Had a service call because we had no internet which means our security camera didn’t work . Called but put on hold for 1hour so hung up. Call again and got the internet working but not the camera , Telus to send service person to change camera. Two d...

Bonnieway by Just Moved In
  • 878 Views
  • 1 replies
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Considering cancellation due to high cost

My 2-year contract with Telus just finished. My latest bill is a little more than double what I have been paying for the last two years. I am in the process of canceling and signing up with Shaw. I thought I would first check to see if there was a wa...

drdoug by Friendly Neighbour
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  • 4 replies
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Google account

Hello, I'm asking this on behalf of another user. His Telus email/Google account restricts the use of the Google Maps (Maps open to a message telling to contact the org admin).He has to sign out or use a different browser in order to use Maps at the ...

Error when redeeming points for a gift card

I tried to redeem points for a GC. The Telus site asked me if they could call or txt my landline so I selected call. When I receive the call, the system says a TTS error has been detected or something similar about a TTS error. How to I resolve this ...