Is There a valid telus email address which is actually monitored and will receive documentation of issues and actually reply to concerns in a timely fashion. I've been on the phone for hours, talked to employees and supervisors and was led to believe...
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contra...
I received a rather large bill from Telus as my bill has not been paid in 2 months. Odd, because I have direct billing set up so they should simply take the money out of my account.I do actually want to transfer my payments to another bank, but canno...
I have been trying for 3 weeks (now into hour 13) to get my deceased husbands account switched to my name. I thought this was finally dealt with after another 2.5 hour call yesterday but woke up to no service at all today. Still on hold right now, ha...
I learned today that the Optik TV app is not available for Samsung TVs. This is directly contrary to what I was assured by the TELUS rep when I decided to switch to TELUS. As a result, I need four more Optik TV boxes. I tried to order them online tod...
I'm not sure what forum to put this on so I'm posting here. It's getting ridiculous how often we have someone come to our door on "behalf of Telus." It's every 3-4 months and they are also frustratingly persistent. They take a advantage of peoples po...
The Self Booking too for Moving is not working online, I have tried multiple times to call and keep getting disconnected. I am not sure how I am supposed to book moving my home services if I literally cannot access anything to help me with this. Has ...
Dear Telus Support, I hope this message finds you well. I am writing to bring your attention to a billing discrepancy that I have noticed. My last day with Telus was on August 15, yet I received a bill for $153 for the month of September. Additionall...
I've been getting toss around with different agents about the renewal of my account. My home services contract ended and the only way I knew was the notification of data overage on my internet, because I was on unlimited when I'm on a contract. I've ...
Having problems with getting stations ordered called telus and they canceled programs and left me with a bill over 400 dollarsWanting to get the programs I ordered from them seems to be a problem was put on hold for over an hour and then hung up on m...
