My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

Change name on account due to death

My father in law passed away. What's the best way to get the home account switched over to my mother in law's name. This is for home phone, internet, optik tv.

Sergioz by Just Moved In
  • 2002 Views
  • 0 replies
  • 0 kudos

New Location. New Service. New Customer?

I currently have a 2-year internet contract with Telus at one location. I have acquired a second property and would like to have Telus install the internet there. I am already a Telus customer, but I am hooking up a new Telus service in a new locatio...

goliath by Just Moved In
  • 1344 Views
  • 1 replies
  • 0 kudos

PureFibre

My residential rental building in the Westend of Vancouver, was scheduled to have PureFibre installed, prior to the Covid-19 Pandemic. Would anyone have any information as to when Telus will resume these installations...Keeping in mind of course, the...

Scam

I just received an email purporting to be from Telus (84453064@email.telus.com) claiming my last payment was declined. Since I don’t use automatic payment and I paid my bill a couple of weeks ago I believe this is a scam. I thought you should be awar...

Cowgirl by Just Moved In
  • 2380 Views
  • 3 replies
  • 1 kudos

cancellation of account

I need to cancel our account. What to I do I cant fine a telephone number to call. We are in prince George, bc.

btdrake by Just Moved In
  • 1468 Views
  • 2 replies
  • 0 kudos

Customer Service Failure

My family and I have been waiting for over two months to receive service to our home. Multiple calls with customer service and missed appointments by Telus representatives and still we wait.. please explain how this happens?

JoshWall by Neighbour
  • 1182 Views
  • 1 replies
  • 0 kudos

Log in Page Expired

I am thinking may be a Microsoft Edge problem but just thought I would check with other users on here. When I try to log in for My Telus Page I get message that the "Page Expired". Clearing browser etc does not help. I can log in on chrome.

Gayle by Connector
  • 3052 Views
  • 5 replies
  • 0 kudos

How the hell can Telus do this ?!

So it seems Telus hasn't been doing their due diligence and living up to their end of our contract, they haven't been taking out money from our pre authorized arrangements, and decided yesterday to just take 500$ ,6 months of payments at once ... So ...