Latest topics
Resolved! Account won’t load, via App or Web page
I already have a service ticket started on this issue, however still not able to access my account I’m just wondering if anyone else or a more experienced Telus person has had this issue and how it was resolved. It has been since October 07, that sup...
Is Telus Customer Support That Bad?
Today I went to upgrade my 1Gig Fibre plan to 3Gig. I have all my own equipment, router, ONT etc. I tell the lady I don't need to rent equipment or have a tech sent out as I always do my own internet install. For god sake the worker on the phone is f...
Cannot claim Telus rewards
When I try to claim a reward, I get the error message "You are temporarily unable to redeem this item. You may please try again later." No matter what option I choose for verification it does not work. I've tried different browsers, sign out and in a...
Google Account Password not Accepted
I am on the android Optic TV and not able to use the "voice feature on the TV Remote. I am repeatedly trying to prove it is my google account with my password login. But it just goes into a loop and keeps asking for my Account password. And there no ...
Bill increase after promotion ended
What can I do about the increase in my home account (internet, digital tv and phone) after my promotion ended. My bill went from$126.67 to $272.79 per month. I think I should switch companies. I live in Morinville, AB. A town in the municipal of Edmo...
Customer agreement issues that never seem to be solved !!!
This story started a few weeks ago. I noticed my bill for Telus Home Services (Optik TV/Internet/Home Phone) was higher than the agreed upon price while still in a '2 year agreement'. Turns out the original agent I worked with somehow only locked me ...
Resolved! Amazon gift card
Under my rewards it shows amazon gift cards are no longer available. Are they coming back or some other way to do it? Telus mastercard says on for telus accessories etc
What happened to the customer at Telus?
I've been a Telus customer for many years. Why has your pricing and services become so horrible over the past few years? From insane pricing that's not even close to the competitors, to hour long wait times just to ask a billing question. I've never ...
Useless Billing email
Does anyone else receive the useless billing notice shown below?-------------------------------------------------------Your home services e.Bill is ready.Hi ,Here are your bill details at a glance:Bill month:Account number:Total due, if received by ,...
