Resolved! Communicating with Telus
How does one find an email address to contact upper management?
Latest topics
Billing Error and Terrible Customer Service
Greetings. I am beyond frustrated with the terrible service that Telus has provided and the level of incompetence demonstrated. I have been trying to cancel my home service since April 12, 2024 yet no one is taking any action to resolve. April 12, 20...
Redeemed GeforceNow reward, sent expired code.
What the title says. I redeemed a 3 month GFN ultimate (3080) code, and it was already expired. I redeemed one a few months ago and it worked fine; I guess I may have gotten lucky then, since I see posts indicating this has been happening for months ...
Email account deleted
In the process of cancelling my TV and Security services, the rep from Telus deleted my e-mail account that I have had for over 30 years! I spent over 2.5 hours and 3 different phone calls trying to get the account reactivated. The rep was going to c...
Callback
I have requested a callback from Martia two weeks ago no attempts were made for a week, now the callback went directly to voicemail and did not even ring. The website won't allow me to change anything because of error messages everytime I try to make...
Rewards Portal
October 23rd. 2024I have tried everything including the suggestions from Telus . I am never able to log into the rewards portal to agree to the terms of the service . This has been going on for what seems like forever . What gives ???????All I ever g...
The Reward Program Is a Joke
I'm really disappointed with the current state of the reward program. It’s frustrating to see so few options available for redemption, and it’s even worse that most of them have been out of stock for over a year.Can we please get some better options?...
No billing charged
My billing cycle is every 7th and I have never billed yet. I already called the agent on October 15th and they said maybe the system delay.It is never happened before and my due date is on end of month.What do I have to do if I am still not billed un...
Resolved! Account won’t load, via App or Web page
I already have a service ticket started on this issue, however still not able to access my account I’m just wondering if anyone else or a more experienced Telus person has had this issue and how it was resolved. It has been since October 07, that sup...
