My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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INTERNET CONNECTIVITY

Our internet keeps cutting out. Telus has been the best internet we've had but we might have to switch after this. All of our routers are good, we had a tech come out and tell us it was a problem on Telus'back end. If they can't fix this and give us ...

Ryan117 by Neighbour
  • 670 Views
  • 1 replies
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Current plan changed by Telus unilaterally

Booked move order Internet with agent, then got Email from Telus for oncoming appointment but has PDF attachment noticed my existing plan changed. During the chat, the agent even did NOT mention my plan, I did NOT request any change of my existing, h...

ryan161 by Neighbour
  • 718 Views
  • 1 replies
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Crow damaging the lines in front of our building?

I asked about this on Reddit and included a picture. According to the electrical enthusiasts over there the thing that's being punished by the crows is a splice cover for non-electrical cables.Anyway this crow is obsessed with it and today I saw it w...

Meeko by Neighbour
  • 591 Views
  • 1 replies
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Home services cancellation

I cancelled all my home services effective May 9/2024. I gave plenty of notice and was paid in full up to that date (month to month/no contract). On May 10 I got a bill for just Internet (my services included Optik TV & Internet). Called Telus custom...

KH07 by Neighbour
  • 1526 Views
  • 3 replies
  • 1 kudos

Telus Stream+

I received an email about the Stream+ package, which offers Netflix, Disney+, and Amazon Prime for $20. My question is: what happens to my existing Amazon Prime account if I get the Telus Stream+? Will I still have to pay an extra $10 for Amazon Prim...

How to get Account Deleted!

Hi - Telus put fibre lines up to our houses last fall - we never had Telus in this community before. In Feb I did sign up for a package but stopped it because of miss-representation and mix-ups with the installers that came to the house. So Telus has...

How to turn on Two-Step Verification

Greetings, I selected the Home Account forum, but this also applies to Mobility. I stopped receiving a code in the My Telus app. I called technical support, but I can't seem to explain what two-step verification is, and they couldn't understand the c...

Shane by Leader
  • 1924 Views
  • 5 replies
  • 0 kudos

Resolved! Set up Amazon Prime not working in My Telus web app

Hello, I'm trying to connect my Telus account to Amazon Prime. The Set up Amazon Prime link in the My Telus web app does nothing when I click it except for a brief flicker on the web site/browser screen. I've tried from a handful of devices (Mac, And...

cdg by Friendly Neighbour
  • 7912 Views
  • 13 replies
  • 0 kudos