My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Pre-authorized payment

I have pre-authorized payments set up on my account but I'd like to pay my bill early to get it out of the way. Can I do this or will it still take out the charge on the regular day so I'd end up paying double?

JR2 by Neighbour
  • 1908 Views
  • 3 replies
  • 0 kudos

No internet service

We do not have internet service for a week now. We have been reaching out to the technical support but they keep on rescheduling the repair.

Kenji22 by Neighbour
  • 1131 Views
  • 2 replies
  • 0 kudos

Account login

Has anyone experienced login difficulties with account login.Using the existing MyTelus i Verify Human (telusidentity.telus.com needs to review the security of your connection before proceeding.) serval times then kicking you back to login again.Then...

_Dave by Neighbour
  • 1705 Views
  • 3 replies
  • 0 kudos

No TV

I am new to Telus, they sent a technician to hook us up , so we no longer have the service from Shaw . We were not sent the TV box beforehand , so we have had no TV for 2 days so far. Why would you send someone to connect you without making sure you ...

Rewards Gift Card

I purchased a $10 Amazon gift card with my rewards. Now I don’t have the number for it or the card when I added it to my wallet it unfortunately did not copy the back of it so I don’t have the code to add it to Amazon. How do I find it? Thank you.

Life101 by Neighbour
  • 1803 Views
  • 3 replies
  • 0 kudos

Customer service

Spent 10+ hours trying to transfer names on account. No success, multiple more hours trying to cancel services. Still receiving bills. No one will contact me. Months and months of nightmares.

Bbrown33 by Neighbour
  • 968 Views
  • 1 replies
  • 0 kudos

Door to Door Sales Scam

A few days ago, a Telus door-to-door representative cold called and convinced me to add Netflix and Amazon Prime to my internet account. My bill before adding these services was $99 before tax, and he said the new amount would be $107 before tax. Tod...

Namadoor by Neighbour
  • 1533 Views
  • 1 replies
  • 0 kudos