Cannot link my services
I just got telus home services. When I try to link my account in the app it's says I already have an account linked. But I don't. Please help!!
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Billing Error | Just got Internet and Home Security.
Hi everyone! Prime here and I'm hoping someone can give me an answer while I'm on hold. So a few weeks back I had called in to Telus to confirm a few promotions that I had seen while hooking me and the wifey up with internet and home security. (Got t...
Billing Error - Six months later, not fixed depsite 2 confirmations
I've had a billing error ongoing for 6 MONTHS and after a couple hours of on hold and agent time on two occasions Telus confirmed it will be reversed. It is for smart locks where the install tech could not install a second lock, but the bill has been...
Resolved! Issue with Telus Rewards (Oura Ring Offer)
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Home internet
So got set up with a plan for home internet got the emails registered and when I go to link my account number says it’s been cancelled the lady says it’s impossible as she activated it so idk what’s happening do I have to wait for them to come instal...
Problem Linking new service
Hi - my wife just ordered fibre internet (in her name) and when she setup a new profile and tried to link a new service, it said her account had been canceled. We had Telus at this address years ago, but this is a new account with a new number, etc. ...
Resolved! Communicating with Telus
How does one find an email address to contact upper management?
Billing Error and Terrible Customer Service
Greetings. I am beyond frustrated with the terrible service that Telus has provided and the level of incompetence demonstrated. I have been trying to cancel my home service since April 12, 2024 yet no one is taking any action to resolve. April 12, 20...
Redeemed GeforceNow reward, sent expired code.
What the title says. I redeemed a 3 month GFN ultimate (3080) code, and it was already expired. I redeemed one a few months ago and it worked fine; I guess I may have gotten lucky then, since I see posts indicating this has been happening for months ...
Email account deleted
In the process of cancelling my TV and Security services, the rep from Telus deleted my e-mail account that I have had for over 30 years! I spent over 2.5 hours and 3 different phone calls trying to get the account reactivated. The rep was going to c...
