My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Resolved! Rewards Program

Hi there. There is a contest listed in the rewards catalogue for and Xbox S series. To enter you redeem 2 points. I have entered this and the email confirmations I get are for the contest to win BC lions game tickets. I have a screen shot showing I e...

Jasesak by Just Moved In
  • 3 replies
  • 0 kudos

Adding second email address to Billing notification

I am trying to setup a second email address for the billing notification on my account, however the only option I seem to have is to change the primary email address for the entire account (I have 2 services hooked to 1 account, I want to have one of...

dachrist by Just Moved In
  • 1 replies
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Resolved! 80$ fee to link account

Hi there, I am a bit suspicious. I am a freelancer and I saw a message about translating a story from English to Dutch. i did the translation and I had to submit it to the following email: [email protected]. Now they are asking me to pay an 80$ ...

Maron by Just Moved In
  • 3 replies
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Issues printing Canada Post Return Label

You can no longer print the return label online, can this be fixed? Is there a new code or link to generate a equipment return label? Do you have to contact Telus every time in order to get a return label? Optional: You can generate, download, and pr...

Kane by Just Moved In
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  • 0 kudos


So I ordered the PureFibre bundle that gave me a free Samsung 55" 4K TV and they said the TV will ship 4-8 weeks after I've activated my services. So 11 weeks go by and still nothing so I start making phone calls and turns out neither telus marketing...

Flavour by Just Moved In
  • 1 replies
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How come you keep messing with my account

*Friday- I just wanted to move my services to another home for Aug 5th *I Called back *Sat- I was moved to the wrong home *I Called back *Sat- Someone ordered Telus online security on my account *I Called back *Sunday- You cut off my camera access an...

Charged for on demand and not us

My 88 year old mother lives alone ! Rarely has company, and has been being charged for demand rentals for months now , for one month 24 movies !! I have a pin on her demand , she can not access at all !! No way she can ! The movies that Telus says sh...

Lynn63 by Friendly Neighbour
  • 10 replies
  • 0 kudos