My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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My father is 98years old and I wanted to know why there is a bill of 500when there should be a code for the movies I am hoping that my father doesn't have to for this is something that he doesn't have to pay

refund has not been sent in 18 months.

My account was canceled back in around May 2022. due to a new offer. However the refund check hasn't sent out and I didn't noticed it until yesterday. I used to trust Telus is a ESG company and will always take care of their customer to a higher stan...

Resolved! Credit for recent account closure

I recently moved from Telus (Business Mobility) to Bell. The final Telus billing shows a credit owing of about about $50I was wondering, if Telus will offer me this credit as a cash/cheque payout ?Or can this credit amount be adjust against my other ...

Where did the router go?

Good afternoon. I had a problem with the delivery of the router after concluding an agreement with your company. I concluded the contract on November 9 (Thursday), when concluding the contract I was told that the router would be delivered on November...

Renegade by Neighbour
  • 980 Views
  • 1 replies
  • 0 kudos

Should i pay the service fee i haven't used?

I left Canada in May and do not currently reside in Canada.Also, I have not used Telus service until now. ( May 15th to November 21th ) So, since I have not used Telus service since May until now, I don't think I am obligated to pay for this service....

jungwoo by Neighbour
  • 923 Views
  • 1 replies
  • 0 kudos

Home Phone some callers are getting out of service message

I was getting a lot of spam calls so I turned on Call Control using the My Telus App. Callers then told me they could not work their way through the prompts so the system prevented them from reaching me. I looked at blocked calls and added numbers to...

BPcalg by Friendly Neighbour
  • 1209 Views
  • 2 replies
  • 0 kudos

Billing Errors in Home Accounts

I am hoping someone in management reads this. We are customers from back in the BC Tel days and have spent many hours on the phone trying to renew our service agreements. All attempts have ended in frustration and massive bills. We were quoted our ne...

RGould by Neighbour
  • 1755 Views
  • 4 replies
  • 1 kudos

Resolved! Calm rewards subscription

Telus still lists a Calm subscription from Rewards in many spots on their site, but when I tried to redeem it today, it said no rewards available. There has been no indication that those rewards were ending. I used chat and was informed that "Due to ...

lisacd by Neighbour
  • 2051 Views
  • 1 replies
  • 0 kudos