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My account bill has gone up and cannot get hold of anyone in Telus to discu

justinyyc
Neighbour

now paying an extra 60CAD a month for now reason I can see.

but cannot get hold of a Telus person to find out what has happend

the web based agent seems to have a full backlog of people

phone based wait is no good

guess I will have to load yet another APP onto my phone (sigh)

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

Hi Justin, can you send us an email with the details? We'll look into this with you. 


thank you folks, will do so, which email do I send to ?

 

Note installed Telus App, pending response back on that, hung up after being on hold, need to use phone

TELUS_Support
Official Support Team
Official Support Team

Rather, send us a private message and we can discuss further.