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Valid telus email address which actually replies to problems

doug_ramsbottom
Neighbour

Is There a valid telus email address which is actually monitored and will receive documentation of issues and actually reply to concerns in a timely fashion. I've been on the phone for hours, talked to employees and supervisors and was led to believe that these conversations were recorded and yet I am still getting requests that I have dealt with a month ago. [Mod edit: personal info removed

3 REPLIES 3

FuzzyLogic
Community Power User
Community Power User

To my knowledge this hasn't been available for quite some time. Have you tried the chat option?

 

Contact us for customer service support | TELUS


Just a long time customer hoping to help.

TELUS_Support
Official Support Team
Official Support Team

Hey @doug_ramsbottom there isn't an email option but chat works really well on our website as FuzzyLogic mentioned


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itsnessap
Neighbour

There isn't an email - other then in Commercial. Which makes no sense because Rogers has an email for all customers. I'd try MyTELUS Support Request or Live Chat - I find requesting a call back is easier than calling in