TELUS Neighbourhood

LDX

This story started a few weeks ago. I noticed my bill for Telus Home Services (Optik TV/Internet/Home Phone) was higher than the agreed upon price while still in a '2 year agreement'. Turns out the original agent I worked with somehow only locked m...

LDX · 10-07-2021

I have a new Sony 4K TV. I'm assuming the upscaling of 1080p content to 4K would be better than the Optik box is able to do. However it appears there is no way to set the Optik box to 'Passthrough' the native signal to the TV. In other words, if t...

LDX · 10-05-2021

I experienced the same thing on both of my new Sony TV, the A80J and X90J. Suddenly one day the Sony remote would no longer control the Telus Optik box even though it was working fine for many days before. Then 2 weeks later the same thing happened...

TELUS Neighbourhood

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Customer agreement issues that never seem to be solved !!!

Can Telus Optik passthrough native resolution for my TV to upscale to 4K?

Re: Cannot control Optik TV with my TV remote anymore (Sony Bravia)