I was supposed to receive a promotion rate starting from August,
however, my August bill did not reflect it. Okay, no worries, everyone
makes mistakes. I called Telus and talked very politely about this
issue. The agent apologized and told me that wh...
So I recently decided to end my Optik TV and Home Phone service while
retaining the Internet.The reason I did this was because of the recent
increases in price of Telus Internet.I was a loyal Telus Customer for
over 7 years, never missed paying my bi...
Hi, a question for anyone that might be able to help. Someone has
created a TELUS account using my email address, and I'm getting
increasing annoyed by this as there seems to be no way in which to
resolve the problem. The email seems to be tied to th...
I thought that after a certain number of messages in both the "Trash"
and "Junk" folders, that Telus automatically emptied those folders. This
is no longer happening....WHY NOT???? Now I go to delete one and find
that I can have 200 + messages in tha...
Cancel my Internet 150 and Optik TV home services NOW. For the last 48
hours I have been dealing with Telus Employees telling me they can't
cancel my services. Whether by email, PHONE or live chat, I am unable to
cancel my home services. 48 hours ago...
Hi,I just got my ZTE device for my wireless home phone. I am not able to
transfer my existing home phone (another provider), when I click on the
link transfer phone it says this website is not accessible. I was told
that a provisional number is alloc...
I don't understand why a Communication company with the capacity to have
people work from home, can't field enough people to staff the call
center so that I don't have to wait on my mobile phone for an hour or
more. It is also is a mystery why the ca...
I'm on a 2 year contract and just received my bill today and noticed
that my bill increased $6.30. My contract isn't up for another 1.5
years. Has anyone else noticed that their cost has been increasing? I'll
call them this morning to see what's goin...
Hi All, I received an email from Telus to notify me that somebody tried
unsuccessfully 5 times in a row to use my email address to log into My
Telus (my account), resulting in temporary lockout. I would appreciate
perspective to gauge the seriousness...