My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

Problems scheduling a move

First time poster but current PureFibre customer in Richmond, BC. Called in back in April to schedule moving my services and add on Optik TV and a home phone. Seemed everything went fine then, got a confirmation as expected, and then... no technician...

theros by Just Moved In
  • 1249 Views
  • 2 replies
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Broke my Furnace

Telus installed a smart thermostat in my home and shorlty after we started noticing that the Fan keeps running 24/7 even though the fan is set on auto. This resulted in tripled hydro consumption. The service technician arrived and told that the furna...

Jaskiran by Just Moved In
  • 866 Views
  • 1 replies
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Home damage claim

I submitted a damage claim over a month ago. No response. I live at *Mod Edit: personal info*. I’m wondering what’s going on? Ty Rees

Ty1961 by Just Moved In
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  • 1 replies
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Paperless Billing Notifications Not Working for Home Security

I am signed up for paperless billing on both mobile and home security. Mobile bill comes via email every month. For some reason my home security bill never arrives. I have double checked the email on file and it is correct. I even tried to add my mob...

79 by Organizer
  • 1096 Views
  • 1 replies
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Fiber Instalation Yard Destroyed

This afternoon my son was playing at the front yard and accidently tripped and fall, by the wood that TELUS as you see in the picture negligently installed, luckily nothing major happened minor scratch. I have tried to call and talk to someone and th...

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Eyobed by Just Moved In
  • 756 Views
  • 1 replies
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COMPLAINT

I resent singing on to an advertising - marketing page. It's disrespectful and I resent it. It wasn't long ago that in could sing in to 'My Telus' page, and, get information I need. Now, I have to waste my time to get to where I need to go. If I want...

EmmeElle by Just Moved In
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  • 1 replies
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How to get Telus to do their job?

TELUS, been trying to contact you about your horrible services. You're not getting paid until you fix your mistakes. EMAIL ME since your line drops everytime I ask to cancel a feature on my account, real convenient.

DesPenn by Just Moved In
  • 1481 Views
  • 3 replies
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Fraudulent Calls/Emails

I received a call yesterday and today from 1-866-558-2245 and 1-866-558-2277. Both were offering me an upgrade on my phone and plan, paying just 55$/ month for a brand-new iPhone 15 or Samsung Galaxy S23 and Tariff Plan for each line + Unlimited Text...

NMO by Just Moved In
  • 1814 Views
  • 2 replies
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Resolved! Account Cancelled but, still getting e-bills

Took over 5 months to get Telus to STOP billing me for a Cancelled account!!! And just when I thought I would NEVER have to talk to another Telus support person, ever again.....I receive yet another e-bill in my inbox!!!!!!!At least now, when I sign ...

jsproat by Just Moved In
  • 2634 Views
  • 2 replies
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Resolved! Account cancellation

Hi. I wanted to ask, I am account is due for cancellation on April 8. Does that mean I have until the 8th 11:59 it it will be cancelled on the morning. Furthermore, if it gets cancelled, can I still pay the funds, start over & ask for my old number b...

Miyona77 by Just Moved In
  • 1874 Views
  • 2 replies
  • 0 kudos