My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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service

Not really a question.. but a shout out to 2 helpful agents. I had a problem with my account, twice. On Sept. 7 I got agent Roby and on Nov.10 Angelo. Both were courteous, friendly and knowledgeable. It took some time but the problem was solved. Than...

LDawkins by Neighbour
  • 781 Views
  • 1 replies
  • 1 kudos

Wifi boost starter pack

I’m trying to set up my starter pack wifi boost…I do everything correctly then when I get to the part where it says to wait for the blue light to be solid it is but it’s not recognizing that on my app and won’t let me continue.

How can I opt out of receiving offers over the phone?

Ever since I set up my home internet service, I have had non-stop phone calls from telus offering me opportunities to upgrades my services or to hear about their ~amazing~ or ~wonderful~ new deals or opportunities in regards to internet or their mobi...

ouira by Neighbour
  • 982 Views
  • 1 replies
  • 0 kudos

recovering deleted e-mails

Hi, is there anyway to recover deleted e-mails? I inadvertently deleted ALL a few weeks ago. Not just in my trash but are completely deleted....

Redeeming Rewards

How do I redeem points when I keep getting "You cannot pick this item at this time try again later?"

Ruth4 by Neighbour
  • 2362 Views
  • 3 replies
  • 0 kudos

gift cards

I would like to get a physical gift card instead of an e-gift card with my reward points How can i do this ?

BellaF by Neighbour
  • 1736 Views
  • 1 replies
  • 0 kudos

How to actually get service after 3 days of nothing

Our Internet and TV have been down for three days. My wife has contacted Telus in every way possible and they keep giving her the run around. We live in a building in a dense urban area, they say there is an outage but it is the one she reported! No ...