My Home Account
Forum discussion about TELUS Home Services plans and accounts.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Account Issues Post Move

My name is Kay. I recently moved to a new location July 26 (When services were added at new address.). It says right under HOME SERVICES, that my account has 4 of them. Problem is it only lists 3, phone, internet, and tv. There is no4th one. When I c...

KayHouston by Friendly Neighbour
  • 2747 Views
  • 7 replies
  • 0 kudos

Telus rewards redemption

I redeemed for a gift card June 30th and never received a code to redeem in my email. Previous redemptions have worked fine. A call to telus resulted in me being first transferred to tech support then security department and it was never resolved. Ha...

kgro by Just Moved In
  • 2523 Views
  • 4 replies
  • 0 kudos

Cannot manage channels on Web

For a month or so now, I cannot manage my channels using a Web Browser. I've tried using Chrome, Safari (both on MacOS) and MS Edge (Windows/Parallels on MacOS). All produce the same error - "Something went wrong", no additional information. Any ide...

Fredp by Organizer
  • 2088 Views
  • 6 replies
  • 0 kudos

Resolved! Telus Support Callback

Any time I use Telus support and request a call back on my cell phone, the support call back never rings on my phone -- I get 3 messages in voicemail and that's it. I have turned off call control -- makes no difference. So I am stuck with chat -- ok ...

tv boxes and billing

Recently we moved to a condo with 4 TVs so I requested to have them all up and running. I now see that at some point my monthly billing will reach upwards of $300 at some point. I'm currently online with Telus to see when the "promotional period" for...

lursie by Just Moved In
  • 1423 Views
  • 2 replies
  • 0 kudos

5g Wireless

I am now being charged over 750.00 for the equipment. I was told it was free with a 2 year contract. Any help would be appreciated.

SLC1 by Just Moved In
  • 919 Views
  • 1 replies
  • 0 kudos

Telus salesman tricked me

Today Telus salesman came to our townhouse complex and knocked every door that has telus connection. I was paying 75$/month for 1gb fiber optic internet. My contract ends 3/25. Today they offered me 65$ for optic tv and Internet. I asked if there's n...

joyita07 by Friendly Neighbour
  • 2376 Views
  • 5 replies
  • 1 kudos

what happened to the wonderful service of Telus?

I have been a Telus customer for close to 20 years. I spent some considerable time looking at the new rates, and they are disappointing. There is no more loyalty from Telus, rate increases that happened regardless of my signed contract, and the curre...

KenH by Just Moved In
  • 1503 Views
  • 2 replies
  • 0 kudos

Resolved! Rewards Program

Hi there. There is a contest listed in the rewards catalogue for and Xbox S series. To enter you redeem 2 points. I have entered this and the email confirmations I get are for the contest to win BC lions game tickets. I have a screen shot showing I e...

Jasesak by Just Moved In
  • 2746 Views
  • 3 replies
  • 0 kudos

Adding second email address to Billing notification

I am trying to setup a second email address for the billing notification on my account, however the only option I seem to have is to change the primary email address for the entire account (I have 2 services hooked to 1 account, I want to have one of...

dachrist by Just Moved In
  • 1395 Views
  • 1 replies
  • 0 kudos