TELUS Neighbourhood

service

Not really a question.. but a shout out to 2 helpful agents. I had a problem with my account, twice. On Sept. 7 I got agent Roby and on Nov.10 Angelo. Both were courteous, friendly and knowledgeable. It took some time but the problem was solved. Than...

Wifi boost starter pack

I’m trying to set up my starter pack wifi boost…I do everything correctly then when I get to the part where it says to wait for the blue light to be solid it is but it’s not recognizing that on my app and won’t let me continue.

How can I opt out of receiving offers over the phone?

Ever since I set up my home internet service, I have had non-stop phone calls from telus offering me opportunities to upgrades my services or to hear about their ~amazing~ or ~wonderful~ new deals or opportunities in regards to internet or their mobi...

questioning on service - incorrect informal provide . no customer service

Sadly, it is not set up . I had to wait on hold for 1 hour and 18 minutes Saturday and then had to drive across the city because no one was answering any of the phones at 2 of the retail stores and Koodo store 1 hour before a large zoom meeting . The...

Charged for on-demand movies that I did not order

How to actually get service after 3 days of nothing

Our Internet and TV have been down for three days. My wife has contacted Telus in every way possible and they keep giving her the run around. We live in a building in a dense urban area, they say there is an outage but it is the one she reported! No ...