My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Google account

Hello, I'm asking this on behalf of another user. His Telus email/Google account restricts the use of the Google Maps (Maps open to a message telling to contact the org admin).He has to sign out or use a different browser in order to use Maps at the ...

Error when redeeming points for a gift card

I tried to redeem points for a GC. The Telus site asked me if they could call or txt my landline so I selected call. When I receive the call, the system says a TTS error has been detected or something similar about a TTS error. How to I resolve this ...


had optik t.v. and more internet speed set up on may 4th it’s now june 15. also notice bell took a month payment out when i was told telus would cancel it for us. and we need paper bills, husband can’t pay online due to a stroke in case something hap...


I closed my internet account back in 2017. I thought everything was taken care of such as payments and closing balances etc.I happened to check my junk mail in my folder today and I had an email from a collections agency called General Billing inform...

crewe13 by Just Moved In
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I was on a two year contract and recently I talked to customer loyalty department to renew my contract. I was given a package for $49 . One of the credit was not applied for more than a year. I was told by the rep to talk with their manager to overri...

tiwana by Just Moved In
  • 2 replies
  • 1 kudos

What to do with an extra ONT?

Our basement used to be rented out and the tenant had Telus Optik service. They have since moved out and we have renovated the basement as we will no longer be renting it out.We have an ONT already for our service so we don’t need a 2nd.What do I do ...

Why wont they acknowledge the notes on my file.

I had my installation in March, two days after installation we determined we didnt want the home security system due to cost. The installer came the next day and uninstalled all the security equipment and took them with him. I have called now 3 times...

Resolved! notice

if Telus can't get it together enough to send me my invoice by email instead of me trying to remember to go on their website and try to remember how to access the account, why can't they at least send an email stating that the invoice is due. Instead...

timko by Just Moved In
  • 1 replies
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Possible Scam call from 888-811-2323

I read a thread from recently about this very thing, but it has already been locked (??) so now I'm creating a NEW thread about it. Please do not lock threads about ongoing issues unless the have been resolved. The original link is:https://forum.telu...

Billing Issues

Telus took 4 payments of $218.90 from me April 22nd while trying to make 1 payment. I have confirmed with my bank that the merchant (Telus) has the funds.Telus had told me once they received a payment and the next day they told me they never received...

TK96 by Helpful Neighbour
  • 15 replies
  • 0 kudos