Does anyone know how to cancel an appointment with Telus?
The manage appointments page has the option to reschedule but no option to cancel.
My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Account login
Has anyone experienced login difficulties with account login.Using the existing MyTelus i Verify Human (telusidentity.telus.com needs to review the security of your connection before proceeding.) serval times then kicking you back to login again.Then...
Why do i receive different information from telus workers when they call
I was called by Telus the other night regarding their up to date services which i declined. The worker explained because i did not have an agreement with Telus and a second phone for family that i would be able to call customer service because he cou...
Telus Rewards - Can't Redeem Points Because of Account Update?
I can't redeem any of my points because the pop up says my account is being updated. I haven't changed anything and there doesn't seem to be any helpful options online. Anyone experience this and have luck getting it rectified?
No TV
I am new to Telus, they sent a technician to hook us up , so we no longer have the service from Shaw . We were not sent the TV box beforehand , so we have had no TV for 2 days so far. Why would you send someone to connect you without making sure you ...
Rewards Gift Card
I purchased a $10 Amazon gift card with my rewards. Now I don’t have the number for it or the card when I added it to my wallet it unfortunately did not copy the back of it so I don’t have the code to add it to Amazon. How do I find it? Thank you.
Customer service
Spent 10+ hours trying to transfer names on account. No success, multiple more hours trying to cancel services. Still receiving bills. No one will contact me. Months and months of nightmares.
Door to Door Sales Scam
A few days ago, a Telus door-to-door representative cold called and convinced me to add Netflix and Amazon Prime to my internet account. My bill before adding these services was $99 before tax, and he said the new amount would be $107 before tax. Tod...
TELUS VOICE RECOGNITION RESPONSE SYSTEM IS INCONSISTENT
TELUS “OUGHT TO” HAVE A “PROVIDE FEEDBACK” COMMAND ON ITS VOICE RECOGNITION ASSISTANT WHENEVER I CALL TELUS.Specifically here is a major screw up:1. When navigated to Make Bill Payment OneTime Payment by credit card, THE VOICERESPONSE ASSISTANT SPEAK...
Information Edmonton
I am not happy with TELUS' treatment of customers. and I think I'm not the only one who is angry with your service. I subscribed to an internet service without being informed of the duration of the contract. I want to unsubscribe and Telus tells me t...
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