Resolved! Is this email address real?
Please verify if this is a valid email addresss: [email protected] Thank you,Chris
My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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How to Stop Telus Billing Despite Services Confirmed Cancelled
All my Telus services were cancelled effective Feb. 13, 2024. Yet, Telus sent me a bill for the period from Feb. 13, 2024 to Mar. 12, 2024 for $254.50 despite the fact that Telus is not providing any more services to me. After many tries and failed c...
How do I remove a old work (phone) number being associated with my account?
How do I remove a old work (phone) number from being associated with my account? I logged into My TELUS account to change PIN number. And happened to see a old work telephone number included in with the method of Telus contacting to send codes to tex...
Account Failed to Close
I had requested my account to be closed months ago, changing providers. Now I am getting bills and "threats" of disconnection even though my accounts should already be closed and disconnected. Every time I call, I get tossed onto a forever hold or to...
No reward links in account
I received an email offer to redeem for a reward can not find where to redeem in my account takes me to diffeerent pages but no links really frustrating when it is a limited time offer
Resolved! Telus rewards
This is getting ridiculous, what kind of technical staff do you guys have, if you can’t even fix the rewards page for over two weeks????? It’s not working for me, and I have called ten family members they can’t access the rewards page either
Rewards
Where has the Rewards page gone? MIA for weeks and yet no announcement, etc. Thank you.
Resolved! Can't download 2023 Bills
Anyone else? I click on a 2023 bill, and my browser shows the file coming in, but nothing downloads. January 2024 bill downloads just fine, same browser, same session. I need my November & December 2023 bills.
Resolved! cannot report broken link to website from email advising bill is broken.
Trying to report a broken link as a good customer. Can't find anything on the website to report it. Chat robot is totally useless. Not gonna sit on the phone for 1 hour to report it. Telus, if you want to keep improving your service, allow us to feed...
Paid bill but still showing payment due
I’ve talked to telus on the phone 5 times and no one is resolving my issue. We have been valued customers for 50 years and never missed a payment.We have Telus set up with autopay and has been working for years. The last month our bank records show t...
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