My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Unhappy

Account [mod edit - personal info] - this account has been disconnected twice in November winter months I might add, and now it’s not even the first week of December. I would like to put a complaint in as this is ridiculous 3 times in 5 weeks and I’v...

jasmynl by Neighbour
  • 807 Views
  • 1 replies
  • 1 kudos

Upgrading my service

I'm trying to upgrade my services bundling Internet and TV and the online system sends me to Telus Assist rather than to Checkout. I've spent over an hour waiting for a live assistant and then they aren't prepared to give me the online deal.

GlennGo by Neighbour
  • 1011 Views
  • 1 replies
  • 0 kudos

Billing prices shooting up, customer service GONE

In September, my bill was $164. In October, my 'discounts' ended and it shot up to $194. Telus loyalty dropped it to $173 for November - on a 2yr term. The December bill is $187. Tried to contact Telus - can't find a phone number. Tried chat - no age...

Home

My father is 98years old and I wanted to know why there is a bill of 500when there should be a code for the movies I am hoping that my father doesn't have to for this is something that he doesn't have to pay

refund has not been sent in 18 months.

My account was canceled back in around May 2022. due to a new offer. However the refund check hasn't sent out and I didn't noticed it until yesterday. I used to trust Telus is a ESG company and will always take care of their customer to a higher stan...

Resolved! Credit for recent account closure

I recently moved from Telus (Business Mobility) to Bell. The final Telus billing shows a credit owing of about about $50I was wondering, if Telus will offer me this credit as a cash/cheque payout ?Or can this credit amount be adjust against my other ...