So I just spent 15 extremely frustrating minutes trying to get through to a live person using the Telus Phone system. Last night around 11 pm I tried to swap a couple of Theme packs and even though the new Theme packs were showing up on my online TV ...
I never post online but this is one of the weirdest and worst customer service experiences I have ever had. My PVR stopped working about a month ago so I went to the local Telus store, They said I had to call in. I looked at my most recent bill and r...
Good day! Searched the forums and it appears this isn't resolved. Tried to use the code but says its expired. Please advise how to expedite this fix. Thanks.
This new second verification thing does not work for me. Years ago when we started a Telus account my wife used her e-mail and we shared the password. That worked fine for both of us. Now with 2 step ID the code gets sent to her e-mail which of cours...
I have been trying for a month to redeem my rewards keeps telling me my info was recently updated. Hasn't been updated in like 3 years
Email goes through google. Google forces me to grab another device I may not have travelling with me. Cannot get my email. SAD FACE Apparently if you try logging in too many times in a 2 hour window, Google shuts you down and you have to try “later”....
Received a call from 587-426-4441 claiming to be telus. They offered me a really good deal on a new plan along with a new phone. The person did not speak English too well, is the number mentioned earlier a trusted telus number?
My friend bought an iphone about 3 years ago. He had an injury in construction and could not see for a year and was in hospital for a bit. Someone borrowed his phone and put on ALL the tabs for subscriptions. The bill was an extra$400 plus a month an...
HI,ARE there any easy options for handling billing disputes? it seems almost impossible to talk to a human being these days! Thanks
Every time I attempt to redeem points (of which I have many), I select the phone number verification (either call or text, doesn't matter) and I get "You are temporarily unable to redeem this item. You may please try again later." It then "sticks" to...
