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Marketing Calls

Anyone figure out how to stop all the marketing calls when you are already a client?I have contacted customer service 3 times to have me added to the do not call list in their marketing department and the call frequency has actually increased. Every ...

Rewards

Why is accessing the Telus rewards so hard to find. It says it easy, it’s not!! Can’t even find it on the web browser !!

Are ALL the Self Service Options on the website broken?

- I can see a limited amount of acccount data on the My Telus App.- I can see my accounts on my computer web browser.Any attempt to change anything that is "self service" gives me an error that says its not working, please try again.Because of this p...

tedfroop by • Helpful Neighbour
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  • 2 replies
  • 1 kudos

Resolved! Texts from 183587

I keep receiving texts from 183587 claiming to be TELUS and that I have a payment "past due" The message reads:FreeMsg TELUS 8884961481: (changing message about being reminded to pay).Reply 1 to pay, 2 if already paid, or 3 for more details I have au...

MyTelus Account

Hello,I am receiving “ A 500 error isn't what you want. To get back on track, consider using the My TELUS app to manage your account.” whenever I log in using the Web service

Telus Call Phishing Scam +188881123323

I just spent an hour trying to determine whether a deal I received from a Telus number was a scam or not. The existing threads on here are unclear, inconclusive or contradictory. The info on here led me to believe it was a scam, but then after spendi...

jk111kj by • Neighbour
  • 2318 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrading my Home internet package from Telus Website

Hi,I was wondering how long it will take for it to update. I was on the phone with Telus, and they said I don't need a new device as the current one will support it. Then I did it but still has the same speed. Does anyone know how long it takes?

Opting out of marketing calls: has anyone succeeded recently?

I get about 1-2 calls a day on average from Telus and if a scammer is out also pretending to be Telus it can be 2-4 calls a day. Until I sign up for their services they don’t stop (and even afterward, they forget and keep calling!).I requested to be ...

QQ888 by • Neighbour
  • 1368 Views
  • 2 replies
  • 0 kudos

Telus Callback to Landline

Tried to use Callback yesterday. Got the call, the automated assistant who asked me to press "1" which I did repeatedly. The assistant did not recognize or hear the "1" and proceeded to hang up on me with disappointment in her voice. Not sure if this...

DL12 by • Organizer
  • 1332 Views
  • 1 replies
  • 0 kudos

Telus TV+ PVR will not play a recording

I recorded Season 7 Episode 1 of the Great Canadian Baking Show on my Telus TV+ PVR from CBC Channel 100 (which I have in my plan like pretty much anyone in Canada). The recording appears under "recordings" menu, but when I press play I get the follo...

DL12 by • Organizer
  • 2118 Views
  • 3 replies
  • 0 kudos
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