My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Site will not “fetch” information

I am trying to CHANGE my internet package through my account online. I get through to My Plan, and select MANAGE or CHANGE and the site gets hung up and “fetching” spins forever on my iPad. I have also tried to do same through my computer on Internet...


Account Gone Online Suddenly

I have 2 accounts (Home & Mobility) registered under one profile online. I've always logged in & would see both accounts and would just click on which I'd like to view/pay. I'd also get email saying bills were ready for both accounts.My Home account ...

GreatWest by Just Moved In
  • 2 replies
  • 0 kudos

Sending from email alias on android

In Thunderbird email, I have it set that any email received to a specific alias automatically selects that alias as a reply from address. However, on my android email, the only email I seem to be able to reply from is the telus log-in account email f...

LoriR2021 by Friendly Neighbour
  • 5 replies
  • 0 kudos

Cannot login to web portal or app

Hi, I keep getting errors and am not able to login to my telus account for two days now. I tried calling but well over 1 hour wait still. I have to hang up to attend a meeting now. What happened to call backs? I tried resetting my password, errorI tr...

Phishing text just after joining Telus

Within a month of joining up with Telus for home internet, etc. during which I provided my cell number, I received this phishing text message. I hope Telus is not vulnerable (or sharing our account details with parties who are vulnerable) to having t...

martindr by Just Moved In
  • 2 replies
  • 0 kudos

Telus hours of operation?

Trying to reach an agent after receiving a legitimate email from Telus confirming my "requested account cancellation". Wife spoke to an "agent" yesterday who viewed the same online account info we have available, and told us "that email could not hav...

2FA for My TELUS logon not detected properly

I have had 2FA turned on since it was first available.I noticed recently when I log on to My TELUS there is a warning prompting me to turn on 2FA. While it's good to prompt users to make their accounts more secure it's a bit annoying to see this when...

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xray by Hero
  • 6 replies
  • 1 kudos

Help I think I've been Hacked!

So since I've recently moved the information on my Telus apps I noticed began to change. For example, my guest wifi network disappeared one day in my app...I just blamed that on "The Gremlins" lolThen in the same day on both my banking app and Telus ...

BCF by Neighbour
  • 4 replies
  • 0 kudos