My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Billing Issues

Telus took 4 payments of $218.90 from me April 22nd while trying to make 1 payment. I have confirmed with my bank that the merchant (Telus) has the funds.Telus had told me once they received a payment and the next day they told me they never received...

TK96 by Helpful Neighbour
  • 15 replies
  • 0 kudos

Cancel my home service

I have called telus multiple times over April 2023, to let them know that I will be moving and need the service cancelled each time assured my service is cancelled I logged into my account today to realize my services are still active. What do I need...

pdhanoya by Just Moved In
  • 1 replies
  • 0 kudos

Problems scheduling a move

First time poster but current PureFibre customer in Richmond, BC. Called in back in April to schedule moving my services and add on Optik TV and a home phone. Seemed everything went fine then, got a confirmation as expected, and then... no technician...

theros by Just Moved In
  • 2 replies
  • 0 kudos

Broke my Furnace

Telus installed a smart thermostat in my home and shorlty after we started noticing that the Fan keeps running 24/7 even though the fan is set on auto. This resulted in tripled hydro consumption. The service technician arrived and told that the furna...

Jaskiran by Just Moved In
  • 1 replies
  • 0 kudos

Home damage claim

I submitted a damage claim over a month ago. No response. I live at *Mod Edit: personal info*. I’m wondering what’s going on? Ty Rees

Ty1961 by Just Moved In
  • 1 replies
  • 0 kudos

Paperless Billing Notifications Not Working for Home Security

I am signed up for paperless billing on both mobile and home security. Mobile bill comes via email every month. For some reason my home security bill never arrives. I have double checked the email on file and it is correct. I even tried to add my mob...

79 by Organizer
  • 1 replies
  • 0 kudos

Fiber Instalation Yard Destroyed

This afternoon my son was playing at the front yard and accidently tripped and fall, by the wood that TELUS as you see in the picture negligently installed, luckily nothing major happened minor scratch. I have tried to call and talk to someone and th...

TELUS 2.jpg TELUS.jpg TELUS 3.jpg
Eyobed by Just Moved In
  • 1 replies
  • 0 kudos


I resent singing on to an advertising - marketing page. It's disrespectful and I resent it. It wasn't long ago that in could sing in to 'My Telus' page, and, get information I need. Now, I have to waste my time to get to where I need to go. If I want...

EmmeElle by Just Moved In
  • 1 replies
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How to get Telus to do their job?

TELUS, been trying to contact you about your horrible services. You're not getting paid until you fix your mistakes. EMAIL ME since your line drops everytime I ask to cancel a feature on my account, real convenient.

DesPenn by Just Moved In
  • 3 replies
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Fraudulent Calls/Emails

I received a call yesterday and today from 1-866-558-2245 and 1-866-558-2277. Both were offering me an upgrade on my phone and plan, paying just 55$/ month for a brand-new iPhone 15 or Samsung Galaxy S23 and Tariff Plan for each line + Unlimited Text...

NMO by Just Moved In
  • 2 replies
  • 0 kudos