My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Cannot login to web portal or app

Hi, I keep getting errors and am not able to login to my telus account for two days now. I tried calling but well over 1 hour wait still. I have to hang up to attend a meeting now. What happened to call backs? I tried resetting my password, errorI tr...

Phishing text just after joining Telus

Within a month of joining up with Telus for home internet, etc. during which I provided my cell number, I received this phishing text message. I hope Telus is not vulnerable (or sharing our account details with parties who are vulnerable) to having t...

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martindr by Just Moved In
  • 2030 Views
  • 2 replies
  • 0 kudos

Telus hours of operation?

Trying to reach an agent after receiving a legitimate email from Telus confirming my "requested account cancellation". Wife spoke to an "agent" yesterday who viewed the same online account info we have available, and told us "that email could not hav...

2FA for My TELUS logon not detected properly

I have had 2FA turned on since it was first available.I noticed recently when I log on to My TELUS there is a warning prompting me to turn on 2FA. While it's good to prompt users to make their accounts more secure it's a bit annoying to see this when...

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xray by Hero
  • 15429 Views
  • 6 replies
  • 1 kudos

Help I think I've been Hacked!

So since I've recently moved the information on my Telus apps I noticed began to change. For example, my guest wifi network disappeared one day in my app...I just blamed that on "The Gremlins" lolThen in the same day on both my banking app and Telus ...

BCF by Neighbour
  • 4260 Views
  • 4 replies
  • 0 kudos

Telus Rewards Points

Used my Telus rewards points to get a dining gift card. Tried to use it at East Side Marios and the card is empty! No cash value - what gives Telus?

Fraudulent Telus sales call by a Telus representative

Well I got scammed from a legitamite Telus sales representative. I did get them to call me back the next day, anyways. What they offered me after repeatedly making sure we were clear ont the terms, and what I got charged and signed up for are NOT the...

Rae-ray by Just Moved In
  • 2671 Views
  • 2 replies
  • 2 kudos

How to ban Telus Marketing Calls

Everyday I get marketing calls from Telus on either my landline or cell. Ive asked these agents in India many times to take me off their list, but these people are only following a call sheet. They don’t decide who to call nor can they remove a numbe...

Chrisq by Organizer
  • 1963 Views
  • 4 replies
  • 3 kudos

Satellite Remote control

Remote died but I have 3 total in the house, so I tried to sync a different one to a box and tried following the online instructions but to no avail. Need help

Stray by Just Moved In
  • 1376 Views
  • 1 replies
  • 0 kudos