My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Latest topics

My rewards not working

Whenever I try to redeem a reward an error pop up cones up that says current unavailable to process this. I've tried the app, website, incognito modd, etc. What is the issue?

Cdudzicz by Neighbour
  • 2684 Views
  • 14 replies
  • 0 kudos

Cancelled

I got talked into services by a door to door salesman. Had regret within days. Canceled my services. But recieved a bill. I thought there is a 10 day grace period?

Jatwill by Neighbour
  • 1237 Views
  • 3 replies
  • 0 kudos

Billing Errors

I have been on the phone for hours trying to have my bill corrected for the past few months. I was told last week to expect a call back today which was not received. This is beyond frustrating. I keep getting told that the bill is overdue and needs t...

MSla by Neighbour
  • 1786 Views
  • 4 replies
  • 1 kudos

Apple TV 4K Gen 3 through Telus rewards?

I was browsing through the available Telus rewards and noticed that an Apple TV 4K is available for reception. However, looking through the description, it says its 32GB and has the A10X chip, indicating than its the first generation Apple TV 4K as t...

RyDawg by Advisor
  • 1855 Views
  • 5 replies
  • 0 kudos

TELUS Rewards Points issue

I was offered to add a debit card to my account to receive 5 Telus Rewards points, and haven't gotten it yet, I've added the card to my account already and turned on pre-authorized payments. But I still haven't received the points yet.

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moms by Neighbour
  • 1524 Views
  • 2 replies
  • 0 kudos

Resolved! Telus Rewards

I was just told by a Telus Rep who contacted the back office team that I could use my Telus $50 rewards card against my Telus bill. She said log in click billing and enter my card details. Is this true? if so where can I use it? Nothing in Telus stor...

Bigo by Neighbour
  • 2086 Views
  • 2 replies
  • 0 kudos

How can I lodge a complaint? I feel scammed by Telus

Hi, I would like to know how to lodge a complaint. I’m a new customer; Telus talked me into leaving my last provider (Novus who was lovely). Telus promised me they’d provide ALL my current services (TV with PVR/Phone/Internet) but When I got my contr...

account cancelled but keep getting billed

Hi, I cancelled my Telus home services account via phone for March 8th (it showed up as "cancelled" in the online portal)I returned my hardware on February 17th.After March 8th I received another bill for the billing cycle starting March 9th.I called...