My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Crow damaging the lines in front of our building?

I asked about this on Reddit and included a picture. According to the electrical enthusiasts over there the thing that's being punished by the crows is a splice cover for non-electrical cables.Anyway this crow is obsessed with it and today I saw it w...

Meeko by Neighbour
  • 658 Views
  • 1 replies
  • 0 kudos

Home services cancellation

I cancelled all my home services effective May 9/2024. I gave plenty of notice and was paid in full up to that date (month to month/no contract). On May 10 I got a bill for just Internet (my services included Optik TV & Internet). Called Telus custom...

KH07 by Neighbour
  • 1719 Views
  • 3 replies
  • 1 kudos

Telus Stream+

I received an email about the Stream+ package, which offers Netflix, Disney+, and Amazon Prime for $20. My question is: what happens to my existing Amazon Prime account if I get the Telus Stream+? Will I still have to pay an extra $10 for Amazon Prim...

How to get Account Deleted!

Hi - Telus put fibre lines up to our houses last fall - we never had Telus in this community before. In Feb I did sign up for a package but stopped it because of miss-representation and mix-ups with the installers that came to the house. So Telus has...

How to turn on Two-Step Verification

Greetings, I selected the Home Account forum, but this also applies to Mobility. I stopped receiving a code in the My Telus app. I called technical support, but I can't seem to explain what two-step verification is, and they couldn't understand the c...

Shane by Leader
  • 2143 Views
  • 5 replies
  • 0 kudos

Resolved! Set up Amazon Prime not working in My Telus web app

Hello, I'm trying to connect my Telus account to Amazon Prime. The Set up Amazon Prime link in the My Telus web app does nothing when I click it except for a brief flicker on the web site/browser screen. I've tried from a handful of devices (Mac, And...

cdg by Friendly Neighbour
  • 8777 Views
  • 13 replies
  • 0 kudos

My rewards not working

Whenever I try to redeem a reward an error pop up cones up that says current unavailable to process this. I've tried the app, website, incognito modd, etc. What is the issue?

Cdudzicz by Neighbour
  • 2897 Views
  • 14 replies
  • 0 kudos

Cancelled

I got talked into services by a door to door salesman. Had regret within days. Canceled my services. But recieved a bill. I thought there is a 10 day grace period?

Jatwill by Neighbour
  • 1271 Views
  • 3 replies
  • 0 kudos

Billing Errors

I have been on the phone for hours trying to have my bill corrected for the past few months. I was told last week to expect a call back today which was not received. This is beyond frustrating. I keep getting told that the bill is overdue and needs t...

MSla by Neighbour
  • 1861 Views
  • 4 replies
  • 1 kudos