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Forum discussion about TELUS Home Services plans and accounts.
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Chrome issues on PC/Mac

Lately when I try to access my account via Chrome, once I log in I am getting hung on this URL: https://telusidentity.telus.com/as/LYaBY/resume/as/authorization.ping?service_type=telus I just get a blank screen an no page. Everything is fine on Edge ...

btxn82 by • Just Moved In
  • 1167 Views
  • 1 replies
  • 0 kudos

Resolved! Telus speed test

Can't seem to access the Telus speed test. Can find the page, but no "go" button appears.

RSP1 by • Neighbour
  • 3685 Views
  • 6 replies
  • 0 kudos

connecting devices on the Telus WiFi

I have a router, is written on it: TELUS router. I have a new Samsung smarttv, and I have a computer running Win 10 newest version. Furthermore, I use iPadPro and iPhoneX. I have 2 problems, caused probably by the same settingsproblem. 1. If I want c...

Josef by • Neighbour
  • 1089 Views
  • 0 replies
  • 0 kudos

Fibre in The Hamptons

I just received an email from Telus saying their service is better than Shaw/Freedom. Maybe in some areas it is. But in my neighbourhood we only get the very worst internet option Telus offers. We were told by Telus 6 years ago when we moved here tha...

LauCo77 by • Just Moved In
  • 2165 Views
  • 3 replies
  • 0 kudos

No more paper billing? BAD IDEA!!

I'm so frustrated that Telus is discontinuing paper billing for customers with Telus internet service. There have been a few times we were without a functioning computer, as we are right now, and numerous times when we were having problems with the i...

TheDuke by • Neighbour
  • 2155 Views
  • 2 replies
  • 1 kudos

Logging into webmail causes "page does not exist" error

tried logging into my telus webmail today but doing so causes a "this page does not exist" error page to show up. have tried on multiple devices. it was fine yesterday. other family members with webmail accounts are unaffected, but once i attempt to ...

Rapono by • Helpful Neighbour
  • 1558 Views
  • 1 replies
  • 0 kudos

Customers with dementia or alzheimers

Why doesnt telus offer plans for old citizens that might have problems managing their finances. Racking debt and interest on late payments should not be the modus of operation for a telecom company. There should be guards in place to ensure that some...

SherifH by • Just Moved In
  • 2235 Views
  • 3 replies
  • 1 kudos

Resolved! Optic TV

How do I cancel my Optic TV account?

Verny by • Just Moved In
  • 2166 Views
  • 2 replies
  • 0 kudos
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