My Home Account

how can i cancel out a service that i didnt ask for

Cancelled service but still being charged

A month ago, my husband called to cancel our home security as we were moving. No problem, they confirm it will be done and advise him we should bring all our equipment (we were transferring internet to the new house) with us.Internet gets set up at t...

Home internet service

My home internet service is not working since yesterday. I have taken all measures suggested by customer support including ,reboot the router, but no solution. Any advise?

Home internet service

My home internet service is not working since yesterday. I have taken all measures suggested by support team but still not working

why am i getting late notices when I have paid the account? Tedious

Receiving late billing notices when the account was paid days ago. Big waste of time to follow up. Enormously frustrated by this lack of attention to detail by Telus. No shortage of endless sales and promotions but zero actual customer support.

Telus call backs going straight to voice mail

my Telus call backs always go straight to voice mail. Are outers experiencing that?

Paying for service I don’t have

I noticed I have been paying for home monitoring service for months. I do not even have this set up. The technician came maybe a year ago to upgrade my Internet and offered home monitoring but couldn’t set it up because my doorbell is broken. I would...

Can't register my MyTelus account

I signed up for an internet service a couple of days ago and received an email with a link to complete the registration for my MyTelus account. However, when I use the link to finish the registration after I put my information in and submit it, nothi...

Scam phonecall after being on the phone with Telus loyalty department

I find it very interesting that I get a call today from what the caller said was Telus Loyalty program. He told me that because I was a long term customer, paid all my bills on time that Telus would like to offer me a free phone. (iphone or Samsung) ...

Resolved! Telus Telemarketing phone calls

Telus insists on calling my phone number to try to get me to sign up for their mobile phone offers. I am not interested. I have blocked their phone number but the first ring still gets through. Their chat bot suggests registering for the do not call ...

TELUS Neighbourhood

Latest topics

how can i cancel out a service that i didnt ask for

Cancelled service but still being charged

Home internet service

Home internet service

why am i getting late notices when I have paid the account? Tedious

Telus call backs going straight to voice mail

Paying for service I don’t have

Can't register my MyTelus account

Scam phonecall after being on the phone with Telus loyalty department

Resolved! Telus Telemarketing phone calls

Telus rewards

Issue with Telus Rewards (Oura Ring Offer)

Communicating with Telus

Account won’t load, via App or Web page

2 step verification peeve

Google the gate keeper sucks

Telus Mastercard gift card

Perk benefits

Set up Amazon Prime not working in My Telus web ap...

Telus Rewards