My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Telus optic box stops working then works again

I rent a basement suit landlord lives upstairs . Cable is included in my rent but lately my cable box shuts off for few hrs or till next day no lan light I might get a power light might . Can my landlord be controlling my box turning it off and so I ...

Bcgal1970 by Just Moved In
  • 2 replies
  • 0 kudos

Overdue account

I was recently contacted about paying a 10 year old account. How do I get more info on account? All they have is my name an account number and an amount. I know I am not the only person in this world with my name, I can find phone numbers on line for...

AJjr by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Pay-per-minute long distance

I would like to confirm that there is no monthly charge for the "Pay-per-minute long distance" add-on. You pay only for the minutes that you actually use the add-on..

normvcr by Neighbour
  • 1 replies
  • 0 kudos

Can't access my billing information...long time customer.

When I login to view my bill I get this message: "Your first bill isn't ready yet. We'll let you know by email and/or text when it's available" Normally my bill would be due about now and I would have received an e-mail notification. I cannot find an...

FuzzyLogic by Community Power User
  • 16 replies
  • 1 kudos

Can't set up mytelus for my internet service?

So I just got the first bill for my internet service, and I'm trying to set it up online with my telus. I'm a previous telus customer who previously had internet with telus, with zero problems (had to stop because I moved). I have my account number, ...

sassa by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Conference Calling from Home Phone

I have a Telus Home Account which includes 3 way calling. I may have a need for a larger group to have a conference call. I've been trying to find out whether Telus offers Conference calling but can't find anything online. Please advise and if possib...

eddy3216 by Helpful Neighbour
  • 4 replies
  • 0 kudos