Customer service
Spent 10+ hours trying to transfer names on account. No success, multiple more hours trying to cancel services. Still receiving bills. No one will contact me. Months and months of nightmares.
My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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Door to Door Sales Scam
A few days ago, a Telus door-to-door representative cold called and convinced me to add Netflix and Amazon Prime to my internet account. My bill before adding these services was $99 before tax, and he said the new amount would be $107 before tax. Tod...
TELUS VOICE RECOGNITION RESPONSE SYSTEM IS INCONSISTENT
TELUS “OUGHT TO” HAVE A “PROVIDE FEEDBACK” COMMAND ON ITS VOICE RECOGNITION ASSISTANT WHENEVER I CALL TELUS.Specifically here is a major screw up:1. When navigated to Make Bill Payment OneTime Payment by credit card, THE VOICERESPONSE ASSISTANT SPEAK...
Information Edmonton
I am not happy with TELUS' treatment of customers. and I think I'm not the only one who is angry with your service. I subscribed to an internet service without being informed of the duration of the contract. I want to unsubscribe and Telus tells me t...
System not charging my credit card correctly
My old credit card expired in October. Updating this in the system was already a challenge because the webpage glitched out so often. After trying for a few days (SIC) it seemed to finally store it and I was able to see the new expiration date in my ...
Telus rewards
I received an email saying I used my rewards to plant a tree which I did not and cannot access the rewards page to see. It comes up as “oops” error code.
Telus Rewards
Redeemed a Winners ecard but I accidentally deleted it before I could add it to my digital wallet.Can’t find it anywhere on my phone.Can I get it reset to redeem it please?
Services disabled
Why did Telus disable my services 3 days before my move appointment?They did this a month ago "by mistake" and it took days to get everything running again.I understand that (depending on time zone) Telus discontinues service the day before your reco...
No payment button on account
I can not seem to pay my phone bill on the MyTelus website, nor the app. I can view my bill on the website, how ever there is no option to pay it, anywhere. I can see everything except a "Pay now" button. As for the app on mobile, the billing page si...
Resolved! Why am I blocked from Google maps and all things related to Google?
Hello, This has been a source of frustration for years now - I have an [email protected] email address. Whenever I try to access Google Maps (it's incredibly useful to have access to this... other maps are nowhere near as good) - or when I try to logi...
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