My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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I had redeemed my points for a gift card, after confirmed, it said will send a email with special instructions how to redeem the code. But I didn’t get any email with the code. And recent activity showed I had redeemed 45 points for $50 gift card. Ho...

ellenxian by Just Moved In
  • 1 replies
  • 0 kudos

Property Damage Claim but No Response

I have emailed [email protected] multiple times, called, chatted, repeat, repeat but no action or even reply from the department “responsible”.Telus broke my gate during the installation process and didn’t do anything about it. What am I suppos...

Resolved! Telus Account Loyalty Discount Scam???

We received a phone call with caller ID "Telus". Male caller with strong accent said he wished to give us a $40 monthly loyalty discount on our phone bill. I ask him if he was a Telus employee, he said yes. I ask him his name and employee number. He ...

tma by Organizer
  • 2 replies
  • 3 kudos

When did Telus become IMPOSSIBLE to work with?

5 HOURS on the phone with people located overseas yesterday getting juggled from person to person, NOT ONE OF THEM with the slightest clue about how to help me. Only to be told we will call you tomorrow... NO CALL. We get an alarm system INSTALLED BY...

Site will not “fetch” information

I am trying to CHANGE my internet package through my account online. I get through to My Plan, and select MANAGE or CHANGE and the site gets hung up and “fetching” spins forever on my iPad. I have also tried to do same through my computer on Internet...


Account Gone Online Suddenly

I have 2 accounts (Home & Mobility) registered under one profile online. I've always logged in & would see both accounts and would just click on which I'd like to view/pay. I'd also get email saying bills were ready for both accounts.My Home account ...

GreatWest by Just Moved In
  • 2 replies
  • 0 kudos

Sending from email alias on android

In Thunderbird email, I have it set that any email received to a specific alias automatically selects that alias as a reply from address. However, on my android email, the only email I seem to be able to reply from is the telus log-in account email f...

LoriR2021 by Friendly Neighbour
  • 5 replies
  • 0 kudos

Cannot login to web portal or app

Hi, I keep getting errors and am not able to login to my telus account for two days now. I tried calling but well over 1 hour wait still. I have to hang up to attend a meeting now. What happened to call backs? I tried resetting my password, errorI tr...