My Home Account
Forum discussion about TELUS Home Services plans and accounts.
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How to Check Plan Type

How do I check whether I have a month-to-month plan or a fixed xx years plan? My internet account webpage only says "TELUS Internet 25", "Up to 25 mbps download" "300 GB monthly data". Thanks.

Jowell77 by Just Moved In
  • 1870 Views
  • 1 replies
  • 0 kudos

Move

What are the basic services provided by the tech after you move into your new home? I recently had a tech setup my internet and he plugged in the modem, spent another 45 minutes aggressively trying to sell me on home security and then he left. I now ...

Joszdab by Just Moved In
  • 1115 Views
  • 0 replies
  • 0 kudos

Coronova March bill

Got my March bill yesterday with home internet overage charges ($45) for going over last week.I called in and he said "they're still figuring it out"Is this true ? It'll be auto corrected.

Ali1 by Neighbour
  • 2501 Views
  • 3 replies
  • 0 kudos

Cannot register account

Hello, I recently signed up for Telus's PureFiber internet service and thought I would create a My Telus account, but after I put in my information, I get the message "This account cannot be registered online". My internet service hasn't actually bee...

TingTing by Just Moved In
  • 1535 Views
  • 1 replies
  • 0 kudos

Charging for PVR rental

So my apartment building has an incentive where I only pay $40 a month for both T.V and internet no other fee's! I specifically asked them to make sure and they told me again no other fee's! My first bill I was charged $250 more then I was supposed t...

How to use up you reward points

I used points to get a $50 bill discount. But you can only do this once a year. QUESTION can you get more than ONE Telus in store preloaded mastercard or is that once a year also. I want to use the points up - putting on account would be the best but...

polecat by All-Star
  • 5547 Views
  • 2 replies
  • 0 kudos

I need an extension to pay my bill

Hi I received an email giving me 24 hours to pay 109.00 and can't pay until the 19th I looked for online chat the hold on the phone is too long

Chara by Just Moved In
  • 1800 Views
  • 1 replies
  • 0 kudos

First bill

I'm seeing my first optik and Internet bill online. I've opted for paper bill but have yet to receive it in mail. Does it usually arrive later?

Jimmyj by Neighbour
  • 1691 Views
  • 1 replies
  • 0 kudos