My 93-year-old friend wants to cancel his account and has tried to do so for the last 3 months. He has not been able to verify his account thus far to finalize the cancellation process, as he only knows of 2 authentication methods (of the 3 required).
He has his billing address and phone number; unfortunately, he doesn't remember being asked for a PIN, and his regularly used PIN is invalid. He has no internet/email whatsoever. I have been told by Telus agents that there are no ways of helping him cancel his account -- there are no in-person offices he can go to, and any other department that could help him will still require all 3 authentication methods (i.e. there is no way of overriding the system to proceed with cancellation).
He returned the TelusTV equipment 2.5 months ago. He has spoken with 3 separate agents about this issue and has made no progress with cancellation. He is still receiving bills for a service he no longer has access to or wants.
There HAS to be some other in-person or phone department he can go to for cancellation, or other authentication methods he can use (i.e. cheque/chequing number, billing info, account confirmation number, etc.). This can't be the first time this has happened, right? I was previously authorized to manage his account and am willing to attach my online-info (email, etc.) to help him complete the process.
ANY advice would be helpful. What are our options for cancellation?
