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Rick81
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Joined 6 years ago
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Re: Incomplete Hardware Shipment
Finally ALL IS RESOLVED! A replacement 4k PVR was received on Tuesday and the new PVR and 4k wireless digital box were installed Wed. The faulty 4K PVR as well as the old PVR and wireless digital box were all packaged and returned to Telus yesterday (Wednesday). Thanks to Telus Support for your assistance!5.2KViews0likes1CommentRe: Incomplete Hardware Shipment
UNFORTUNATELY, the saga continues. I'm slowly becoming convinced that this is just a doomed project. The "new" 4k PVR arrived yesterday. Installation was supposed to be a piece of cake. I began this morning at about 10:30 am local time. At about 15:00 local time it was determined that the "new" 4k PVR was not working. A new 4k PVR has been ordered and ANOTHER week of 4k TV is lost along with another 3+ hours of my time also lost! Given all that has happened since since this started on August 14th, I believe that Telus, even at minimum wage, owes me at least one month of service free Coincidentally, my Telus bill with all the new charges arrived yesterday! They're efficient at some things! A "Happy Camper" I am not!5.4KViews0likes1CommentRe: Incomplete Hardware Shipment
FINALLY -- I hope a solution. I got through to Telus in Vancouver and, within minutes, they answered BOTH of my questions. 1) Where is the 2nd 4K box? Well it seems like the original guy at Telus was so busy writing up my 41 page agreement he neglected to order my 4k PVR! (In theory it is now processed and should be here early next week.) 2) The new PVR self-install kit comes with the required remote. So in summary. Telus guy @1 screwed up my order. Telus guy #2 got disconnected and never called back. Telus guy #3 "seems" to have resolved the issues. Oh, I never received a reply to the the "private messages" suggested. In the process I've lost a week of TV in 4k, a pile of time on hold listening to Telus' horrible voice trying to get me to use their AI assistant and additional time here on the forum trying to get the attention of Telus! This exercise has demonstrated how Telus has turned the customer into the Troubleshooter, the installer and the courier. I have been a Telus/BC Tel customer for several DECADES, hopefully, this subject can be closed when the 4k PVR arrives with a new remote next week! Finally, Kudos to Michael in Vancouver for his assistance today! He was very understanding and efficient. I just wish I had gotten through to him on Monday instead of Thursday!5.7KViews0likes1CommentRe: Incomplete Hardware Shipment
This is a Good News Bad News story. GOOD NEWS: I finally got through to an agent! BAD NEWS: Unfortunately, the agent went off to look into my account and I got disconnect! No callback AND I did not want to waste another 30 to 45 minutes on hold. So I have abandon the effort for the moment. A suggestion for Telus. The device I received yesterday came from Calgary via UPS with a tracking number. WHY can't Telus send the customer the Tracking info? If more than one package ALL the tracking numbers. (Telus showed remarkable efficiency to show me how to return the replaced equipment AND advising me of the costs I might incur if I was late!)5.9KViews0likes0CommentsRe: Billing Change - No Explanation
This was a bill increase. My 2yr contract comes up in Sept 2024. With that in mind, and not liking surprises, I decided to explore my services as they might appear at the end of Sept 2024 if I did nothing! The result would be an almost 90% increase in the cost of my Telus services. As a preemptive strike I renegotiated with Telus and I now have a new 2 yr contract that meets my needs at a more reasonable price. The moral of the story, look into and consider re-negotiating your contract at the 23rd month AND, if your a long-time Telus user, demand to speak to someone in their "Customer Loyalty Program" or whatever it is called. It was worth the +2hrs on the phone. Carefully read the new 41 page agreement! Especially, page 2, the early termination Fees. In my case the internet fee is $360, decreasing $15/month. That's reasonable! The Smart Home Security, however, at $1,260 decreases at $10/month, is insane. Needless to say when Smart Home Security expires in 2025 I will not be renewing! Thanks to all who have responded.3.2KViews0likes0CommentsCannot Access Play Store
I am setting up a new phone user at our house. She has a [email protected] account and all is well with email and the calendar. HOWEVER, to download Firefox browser we need access to the Google Play Store. Unfortunately access is denied? Do we need to set-up a Google account specifically for this?Solved4.6KViews0likes4CommentsRe: Why ... Google Workspace Calendar Logon process?
I have found out what's happening. The only way I can get an automatic logon to my calendar is IF I allow Google to set and maintain cookies on my account. For security reasons I clear all but a few cookies when I close down my browser. One of the last cookies I want/need floating around is one planted by Google! Obviously Google now insists that I keep them aware of my activities. This is a change from when I was originally forced to use their system by Telus. I will continue to delete the Google cookies on shut down and, though I'm not happy about this change made by Google/Telus, I will continue with a couple of extra clicks at logon.2.9KViews0likes0Comments