Telus charging tax on credits?

[HerveVillechaiz]

Has anyone else noticed that when Telus gives you a "one time credit" they charge you tax on the credited amount? So that when a Telus agent promises you a $100 credit their billing department charges you $6.20 PST and $4.50 GST on that and you only end up receiving $89.30. It seems like an incredibly deceptive practice and probably constitutes fraud. I'm wondering has anyone disputed this in order to actually receive the full credit that was promised?

Here's how they explain it in the fine print on the bill:

"*Credit provided is discretionary and includes applicable taxes (based on the taxes levied in the province of supply) therefore the value displayed on your bill is the value before tax. For example, a $10 discretionary credit towards Internet service offered in BC includes $0.62 PST and $0.45 GST, meaning the credit value displayed will be $8.93. The $0.62 PST and $0.45 GST are captured as reductions in the amount of tax charged on your balance owing. For more information and examples that apply to other home services, please visit telus.com/billcredits."

[TELUS_Support]

This is standard practice nationwide in accordance with law. For info you can always visit www.telus.com/billcredits

[HerveVillechaiz]

No. Standard practice in Canada is to omit sales taxes when specifying prices and discounts. Pricing information published by retailers here never includes sales tax. If Telus includes sales taxes in its discount amounts then why doesn't it include taxes in its published prices? Including sales tax in discounts and refunds BUT NOT in the published service prices is obviously a deliberately deceptive practice that is intended to makes discounts seem larger than they actually are in relation to service prices. To pretend otherwise is clearly communicating in bad faith. I have never encountered any other business that does this.

[xray]

There is a difference between discounts and credits. Discounts reduce the price before tax and credits are like cash used to pay the amount owing. The amount owing includes the tax according to law.