Forum Discussion
HerveVillechaiz
2 years agoNeighbour
Telus charging tax on credits?
Has anyone else noticed that when Telus gives you a "one time credit" they charge you tax on the credited amount? So that when a Telus agent promises you a $100 credit their billing department charge...
TELUS_Support
Official Support Team
2 years agoThis is standard practice nationwide in accordance with law. For info you can always visit www.telus.com/billcredits
HerveVillechaiz
2 years agoNeighbour
No. Standard practice in Canada is to omit sales taxes when specifying prices and discounts. Pricing information published by retailers here never includes sales tax. If Telus includes sales taxes in its discount amounts then why doesn't it include taxes in its published prices? Including sales tax in discounts and refunds BUT NOT in the published service prices is obviously a deliberately deceptive practice that is intended to makes discounts seem larger than they actually are in relation to service prices. To pretend otherwise is clearly communicating in bad faith. I have never encountered any other business that does this.