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JeffG6363
Friendly Neighbour
Joined 2 years ago
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Re: Agreeement
How do you send a private message ? Can your team not just simply contact at [mod edit: removed personal info] Im willing to come to a mutual agreement but slapping me with a 2000 dollar bill after your services were well short of what was promised simply is not acceptable in my opinion. Your salesman pulled a fast one and is not honorable at all3.6KViews0likes0CommentsAgreeement
I was using Shaw as a provider and had 2 months left on my 2 year contract. I had a Telus salesman knock on my door selling Telus services for internet and TV. He went through what he could proved to match or exceed my Shaw services. He said he would match my internet speed ( 300 Mbps ). A good supply of channels and additional sports channels I didn't have and he promised to deduct the remaining 2 months charges on my contract from Shaw off my first Telus bill. All at about 75% of my monthly Shaw bill. I felt his offer was worth the change so I agreed and switched to Telus. Techs came and installed the equipment and assured all was working before they left, they gave me 1 x video camera and 1 x doorbell camera ( all at no monthly cost ), their installation was a mess, I tried to immediately have them come back and fix and clean up the mess. I was unable to get a booking for quite some time so I figured I would try to tidy up the mess myself. Almost immediately the WiFi had issues, the TV wouldn't connect to Wifi, laptops and phones did so the TV would not always connect. I missed several hockey playoff games, my daughter couldn't stream movies without constant buffering. I had run quite a few speed tests on Shaw ( previous account ) and promised speed was always close to or a bit above the promised 300 Mbps rate. When I checked my newly provided Telus speed, it was just above 15 Mbps !!! No wonder my TV internet often didn't work and streaming was almost not possible. I called Telus and was informed I agreed to 75 Mbps ( I was told by the salesman they would match 350 Mbps. I agreed to accept Telus for Internet reasons and after continuing to miss NHL playoff games I switched back over to Shaw. I paid last months bill and now face a 2000 dollar bill for next month. Is there any way to dispute the bill due to non fulfillment by Telus to provide the services they pitched on me ( lied to / mislead me ) to convince me to change to their services? I will never use Telus again, the salesman lied to name on basically the entire package to be provided, the area wasn't allowed high-speed lines in my area as was his sales pitch, the installation was very unprofessionable and my overall experience with them was pretty disappointing.3.7KViews0likes8Comments