Is Telus Customer Support That Bad?

[TMTFish]

Today I went to upgrade my 1Gig Fibre plan to 3Gig. 

I have all my own equipment, router, ONT etc. 

I tell the lady I don't need to rent equipment or have a tech sent out as I always do my own internet install. 

For god sake the worker on the phone is forcing me to rent equipment, have a tech sent out, will not listen to my inquiry at all. Also quoted me higher than the price given on the website to modify my plan. 

How in gods name do we get a customer agent/technician over the phone to satisfy my needs? 

Never ONCE have I had this issue in my years with Telus, always a easy to use upgrade / change. Never once have I had this happen. 

Really disappointed. 

[TMTFish]

Update: I just got a callback, answered and it goes "something something.. we will try again and callback later!" 

[TELUS_Support]

Have you been able to get this sorted? Feel free to send us a private message and we can discuss further!