Forum Discussion
Is Telus Customer Support That Bad?
Today I went to upgrade my 1Gig Fibre plan to 3Gig. I have all my own equipment, router, ONT etc. I tell the lady I don't need to rent equipment or have a tech sent out as I always do my own...
Update: I just got a callback, answered and it goes "something something.. we will try again and callback later!"
TELUS_SupportOfficial Support Team
Have you been able to get this sorted? Feel free to send us a private message and we can discuss further!
I swear to god.
The tech comes today, wires me up, installs new stuff.
On my life he goes down the street and comesback and goes "Yeah so Idk why the hell they sold you this. 3gig isn't even available in your neighbourhood. There's no supporting connection for it."
Sure enough, they cut my internet off for 6+ hours trying to revert the order, missing work, missing my entire day.
What happens next?
It comes back, and I have f**king 500/50 instead of my 1K/1K I had before.
So now I don't even have my 1K Fibre before, No 3Gig, no 1.5K/1.5K as promised for compensation, I'm literally on sluggish, 200 ping , 500/50.Absolutely baffled how you guys think this is morally okay and not resolved by the end of day. How you are in business is beyond me.
- TELUS_Support
Hey there, can you send us a private message?
