a month ago
I am on the android Optic TV and not able to use the "voice feature on the TV Remote. I am repeatedly trying to prove it is my google account with my password login. But it just goes into a loop and keeps asking for my Account password. And there no other option.
I use Google Home but not all devices are identified. Would appreciate your suggestions!
a month ago
Here are some suggestions to help resolve the issues with the voice feature on your Android Optic TV and Google Home:
Check Google Account Settings:
Clear App Cache:
Unlink and Relink Your Account:
Update Apps and TV Software:
Reboot Your Devices:
Factory Reset (if necessary):
Google Home Device Identification:
a month ago
a month ago
You'll probably need to speak with our Tech Support team to have this investigated. Feel free to send us a private message if you'd like for us to connect you.
a month ago
In this particular case it was solved by a new digital tv box. After trying the two suggestions which in this case did not work. Fortunately we could use our second digital TV box from the bedroom which solved the problem. Telus is sending a replacement Digital TV Box!
a month ago
Awesome, thanks for the update! Please don't hesitate to reach out to us in the future if you have any questions!