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Marine1175
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Over Charging - Cancellation?
So I signed up to Telus home security a few months ago, and a mobility plan a couple of months ago. The price I was told by the Telus agents was acceptable. Since then, every si gle month I am being over charged on both services. I have to call in and spend a great deal of time on the phone, each time they say I won't have any more issues, and fix the over billing. The next month, same thing happens again. This seems like it will be an ongoing issue where I have to call every month and get them to change my bill. My question is, what are my options for cancelling both services. I would like to keep the service if it wasn't for the over charging every month and the time it takes to resolve it. Are there any regulations with the CRTC to be able to cancel when Telus can't get their billing right?958Views1like2CommentsRe: My Telus Experience
The agent on the phone told me my bill would be adjusted now for my security and I paid what he told me to. Now I am getting notifications that my bill is overdue. The agents tell me one thing over the phone but do not update my account. It was a big mistake to sign up with Telus.1.7KViews0likes1CommentRe: My Telus Experience
Regarding the security, the team adjusted the bill again. Hopefully Telus doesn't add the same charges on again next month. Regarding the mobility. The price I was quoted over the phone by the agent is not the price invoiced on my bill for my plan. So now another couple of hours on the phone to check in to that.1.8KViews0likes3CommentsMy Telus Experience
I recently signed up with Telus for security and mobility services, and I have to say that my experience so far has been terrible. Security services: I was a Vivint customer. Telus told me there were no technicians in my area to repair an issue so I had to upgrade to their equipment. Even though a Telus technician was at my house previously to repair an issue. I’m assuming this was a tactic to get me to switch to their equipment. I had to argue with them to send a technician to install my new equipment, to which they did. Regarding billing, it was supposed to be of no extra charge to me, and my bill was not supposed to increase. My first bill was $400. I had to spend hours on the phone to get a refund, which took a couple of weeks. Now I see on my bill a charge for $550. I have to spend more hours on the phone now to try and get this resolved. Mobility services: I signed up as a new customer over the phone and had a new phone shipped to me Nov. 25th. I received the phone Dec. 3rd but have not activated it yet. They already sent me a bill for services starting Nov. 26th, when I had no phone or service with them. Experience in General: Telus agents are nice and courteous over the phone, but they tell you one thing, then charge you something different. It takes hours over the phone to get things resolved. Average of two weeks for a refund which is not acceptable. My advice is not to set up automatic payments from your credit card or bank account as it will be much more hassle. The virtual support is useless and the virtual assistant you deal with every time you call is a waste of time and just try to deter you from speaking with an agent.2KViews0likes5CommentsNew Phone/Mobility Plan
I recently switched to Telus for a mobility plan. I signed up over the phone and they shipped my phone November 25th. I received the phone December 3rd. The phone is not activated yet. I noticed they charged me for services starting November 25th. Is it normal for Telus to charge you for this service when I never even had the phone or have it activated?1KViews0likes1CommentRe: Vivint Security System
Fast forward about a month. I upgraded to all new Telus equipment. They ended up charging me $400 which I had to get refunded and took about two weeks. Now I notice my bill and there is a $550 charge. So now I have to spend more hours on the phone to try and get it resolved. My experience so far has been terrible with Telus.1.6KViews0likes1CommentRe: Vivint Security System
I did get a call from a manager after. They are going to replace all my current equipment with theirs at no extra charge. My monthly bill isn’t supposed to go up either. It might be a good idea to get in touch with a manager. They contacted me after I posted here and I provided them with my contact info.1.8KViews0likes0CommentsVivint Security System
I am having issues with my Vivint security system, one of my cameras will not work properly. The same issue I had a while back, and Vivint sent a technician who fixed the issue with no problem. When I contacted Telus regarding the issue, they did the normal troubleshooting over the phone and nothing worked, same as before. This time, however, they refuse to send a technician and claim I have to upgrade all of my equipment to their equipment which will cost a lot more than what I’m paying now. Are many others having this problem? Is there any recourse other than cancelling the service?2.1KViews0likes5Comments