New Phone/Mobility Plan

[Marine1175]

I recently switched to Telus for a mobility plan. I signed up over the phone and they shipped my phone November 25th. I received the phone December 3rd. The phone is not activated yet. I noticed they charged me for services starting November 25th. Is it normal for Telus to charge you for this service when I never even had the phone or have it activated?

[Syaoran]

Sadly, yes.  When Telus allocates you a phone number, the billing starts.  The service starts with the number.