So I signed up to Telus home security a few months ago, and a mobility plan a couple of months ago. The price I was told by the Telus agents was acceptable. Since then, every si gle month I am being over charged on both services. I have to call in and spend a great deal of time on the phone, each time they say I won't have any more issues, and fix the over billing. The next month, same thing happens again. This seems like it will be an ongoing issue where I have to call every month and get them to change my bill.
My question is, what are my options for cancelling both services. I would like to keep the service if it wasn't for the over charging every month and the time it takes to resolve it. Are there any regulations with the CRTC to be able to cancel when Telus can't get their billing right?
