Forum Discussion
My Telus Experience
I recently signed up with Telus for security and mobility services, and I have to say that my experience so far has been terrible. Security services: I was a Vivint customer. Telus told me ther...
Regarding the security, the team adjusted the bill again. Hopefully Telus doesn't add the same charges on again next month.
Regarding the mobility. The price I was quoted over the phone by the agent is not the price invoiced on my bill for my plan. So now another couple of hours on the phone to check in to that.
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Official Support Team
Official Support TeamWe sent you a private message to follow-up and collect some info 🙂
The agent on the phone told me my bill would be adjusted now for my security and I paid what he told me to. Now I am getting notifications that my bill is overdue. The agents tell me one thing over the phone but do not update my account. It was a big mistake to sign up with Telus.
Regarding the mobility. They are still charging me more than what they quoted me. I can't get to speak to anyone to resolve this.
