I am having issues with my Vivint security system, one of my cameras will not work properly. The same issue I had a while back, and Vivint sent a technician who fixed the issue with no problem. When I contacted Telus regarding the issue, they did the normal troubleshooting over the phone and nothing worked, same as before. This time, however, they refuse to send a technician and claim I have to upgrade all of my equipment to their equipment which will cost a lot more than what I’m paying now. Are many others having this problem? Is there any recourse other than cancelling the service?
