October
I am having issues with my Vivint security system, one of my cameras will not work properly. The same issue I had a while back, and Vivint sent a technician who fixed the issue with no problem. When I contacted Telus regarding the issue, they did the normal troubleshooting over the phone and nothing worked, same as before. This time, however, they refuse to send a technician and claim I have to upgrade all of my equipment to their equipment which will cost a lot more than what I’m paying now. Are many others having this problem? Is there any recourse other than cancelling the service?
October
Could you send us a private message with more details, such as the camera model and any error messages you’re seeing?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
3 weeks ago
I am having similiar issues and was provided that same response in that I need to upgrade all my equipment to theirs. I am unsure of another recourse, but if they arent able to assist me today with my latest issues with the doorbell I will be cancelling altogether.
3 weeks ago
I did get a call from a manager after. They are going to replace all my current equipment with theirs at no extra charge. My monthly bill isn’t supposed to go up either. It might be a good idea to get in touch with a manager. They contacted me after I posted here and I provided them with my contact info.
yesterday
Fast forward about a month. I upgraded to all new Telus equipment. They ended up charging me $400 which I had to get refunded and took about two weeks. Now I notice my bill and there is a $550 charge. So now I have to spend more hours on the phone to try and get it resolved. My experience so far has been terrible with Telus.
yesterday
Hi @Marine1175 - we certainly want you to have a better experience than this. We'll send you a private message to assist
If our reply resolved your issue, please click on Accept as Solution to help others in the community.