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Solved
Overdue bill - error
My Home Security account is on pre-authorized payment and went through on November 15 (which is also reflected on my account). However, I just happened to be looking on my account and it is showing as overdue. This is clearly a glitch on the system that needs to be fixed. I would like someone to look into this ASAP as I do not want to be penalized for something that is already paid.
Hi there, thanks for reaching out. This is a known system issue that our teams are currently investigating. Your payment should not be affected. If you’d like, please send us a private message and we can take a look to confirm that your account is up to date on our end.
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TELUS_SupportOfficial Support Team
Hi there, thanks for reaching out. This is a known system issue that our teams are currently investigating. Your payment should not be affected. If you’d like, please send us a private message and we can take a look to confirm that your account is up to date on our end.
