Forum Discussion

vazandrew's avatar
vazandrew
Neighbour
14 days ago
Solved

Overdue bill - error

My Home Security account is on pre-authorized payment and went through on November 15 (which is also reflected on my account). However, I just happened to be looking on my account and it is showing a...
  • TELUS_Support's avatar
    TELUS_Support
    14 days ago

    Hi there, thanks for reaching out. This is a known system issue that our teams are currently investigating. Your payment should not be affected. If you’d like, please send us a private message and we can take a look to confirm that your account is up to date on our end. 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
14 days ago

Hi there, thanks for reaching out. This is a known system issue that our teams are currently investigating. Your payment should not be affected. If you’d like, please send us a private message and we can take a look to confirm that your account is up to date on our end. 

Related Content