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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1928 Views
  • 0 replies
  • 1 kudos

Why do I have to fix everything I pay for?

Competition stimulates innovation. Unfortunately for Telus all their innovation is centred on making the customer do all the work technicians did in the past. I assume this move helps increase profits. But some people are ill equipped to fix their ow...

Laurie3 by • Neighbour
  • 892 Views
  • 0 replies
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SkyBell remote doorbell

Our video SkyBell isn't loud enough to hear in the basement ( with the TV on) or in the back of our house.The volume is set at Maximum on our panel. Is there a remote device available compatible with Smart Home Telus securiry? I really don't want to ...

Shirley4 by • Neighbour
  • 2074 Views
  • 2 replies
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Resolved! Refund

I received a text msg supposedly from Telus saying our latest check resulted that you;ve been overcharged on past telus bills. to obtain a reimbursment, please reply RefundIt then takes me to A "telus" log in page and lists financial institutions I c...

Steed by • Neighbour
  • 2061 Views
  • 1 replies
  • 0 kudos

Security billing

I have contacted Telus 4 times now in regards to them billing me. I no longer live at the billing address, and have told them that numerous times. They told me it was canceled, yet I’m still getting billed. Equipment was returned as well. Getting no ...

Doorbell camera notifications non-stop

Hello,I'm getting non-stop motion/video notifications from my doorbell. I have it set to doorbell push only, Mon-Fri, and "Do not send notifications that occur within: 45 minutes". If someone is standing on my door step, I'll get 20 notifications in ...

CThomas by • Neighbour
  • 1771 Views
  • 1 replies
  • 0 kudos

Extremely Rude Door To Door Sales

Earlier I had two Telus sales guys knock at my door. I’ve had rude sales people door knock before but these guys take the cake. The one guy kept hounding and actually said I can slam the door on him if I don’t want to continue listening. Telling them...

Wall mounting smart home control panel

Hi there,I have a installation scheduled, I would like the control panel mounted, I have a place directly above an outlet - I want to put the power cable in the wall, will the technician be able to facilitate that? Or would I need to do it myself?

Camera recording

My doorbell camera is always randomly stopping recording and I’ll go look and it’s been days since a recording took place. Been happening for over a year. How do I get it to stay on always?

jkubiski by • Neighbour
  • 1490 Views
  • 1 replies
  • 0 kudos

Resolved! SmartWear Security

With smartwear security, when the battery gets low do I have to buy the charm again? Or is it covered by the subscription?

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